Leonard Buzzelle | Page 10

Transparent Staff When shopping for a car either used or new, it is critical to feel transparency from everyone at the dealership. From Leonard to Tyler, the receptioni When shopping for a car either used or new, it is critical to feel transparency from everyone at the dealership. From Leonard to Tyler, the receptionist and the finance person, we felt that our business was important to them and there was a commitment to the customer. We will be back for our next vehicle and will continue to recommend this dealership to friends and family. More

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Excellent! Highly recommend! Please from beginning to end with my experience at Luther Hopkins Honda. Staff was friendly, knowledgable and communicative. LOVE my new car. Would de Please from beginning to end with my experience at Luther Hopkins Honda. Staff was friendly, knowledgable and communicative. LOVE my new car. Would definitely recommend to friends! More

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Personalized service Cold day, short staffed, busy Saturday but Sales Manager Leonard Buzzelle took the time to listen to what our intentions and needs were for the car we Cold day, short staffed, busy Saturday but Sales Manager Leonard Buzzelle took the time to listen to what our intentions and needs were for the car we were shopping for and assigned us to Natasha who from start to finish was attentive, professional and patient with us! We really appreciated Leonard following up with us at the end of the process for any feedback on our experience. For the past 12 years we have purchased and serviced several vehicles at Luther Hopkins Honda - they are our 1st choice in shopping for new and used vehicles. More

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Sue was amazing! Sue Lano was amazingly helpful every step of the way - from choice of vehicle, color, trim level, accessories, price differentials, etc. She was alwa Sue Lano was amazingly helpful every step of the way - from choice of vehicle, color, trim level, accessories, price differentials, etc. She was always very informative - and never "pushy" in the least! In fact, there were several times while I was working with Sue that I just needed to pause and think. She gave me the space to do that but was always ready to answer my questions fully - and if she didn't know the answer, to find the answer. Sue was also able to gracefully work with me and two or three other customers without ever missing a beat with any of us and was accurate and straightforward about how each step of the process would take. No Shenanigans! Just Great Results and A Happy Customer! Thank you, Sue!! More

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It was an awesome Journey I'm not your typical customer. I was high maintenance the whole way through. I couldn't make up my mind on which car to buy. First it was the Ci I'm not your typical customer. I was high maintenance the whole way through. I couldn't make up my mind on which car to buy. First it was the Civic on special order then the Accord however I changed my mind again back to the original order of the Civic. Sue was graceful the whole way through and very patient with me. A special thanks to Leonard for working so hard to locate this rare find Civic EXT with sensing. This is my third Civic I bought from Hopkins and 4th overall from the Luther dealerships. Got to love the Honda! More

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Lied / Held vehicle while doing no work / misrepresented I was in an accident. My insurance company told me Luther Hopkins Honda was a preferred service provider for their claims process. My vehicle was towe I was in an accident. My insurance company told me Luther Hopkins Honda was a preferred service provider for their claims process. My vehicle was towed to Luther Hopkins Honda. Within a few hours, the service department told me it didn’t look like the engine issue had anything to do with my accident. Even though I clearly stated and showed maintenance records how my vehicle ran great prior to the accident. They shuffled the car over to the body shop without addressing drivability issue first. The body shop had the vehicle for over a week only to quote the body damage and try to get out of doing an entire door panel. They stated it looked to be damaged prior to accident. The estimates were given and then the vehicle sent back to service; only for the service department to come to the same conclusion after a single test. I was told to tow my car to another dealership for a second opinion by my insurance company, but was told "no" once the tow truck arrived in Hopkins. This cost me $75. The service manager blew me off: stated he would call me back, but never did. Another employee called me at the end of the following day. I believe the insurance company meant this was a preferred provider because they would say anything to save the insurance company money and not me; the customer. Lied / Held vehicle while doing no work / delayed / misrepresented / worst experience / 0 of 5 stars if i could More

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Straight, fair and honest I dealt with Leonard Buzzelle and John-Mark Ahinful. From the first interaction to the handover of my new Honda Accord Hybrid, they were full of infor I dealt with Leonard Buzzelle and John-Mark Ahinful. From the first interaction to the handover of my new Honda Accord Hybrid, they were full of information, helpful, low-key and honestly made this the most pleasurable purchase of a car ever. I'd highly recommend the Luther dealerships; this is not my first Luther car. And the 2018 Honda Accord has to be one of the best cars available today. I'm ecstatic about this car. More

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Great Experience Working with Natasha was an absolute dream. She listened to my needs, gave great advice, and adapted to me specifically to go at the pace I was comfor Working with Natasha was an absolute dream. She listened to my needs, gave great advice, and adapted to me specifically to go at the pace I was comfortable with. The time I needed to spend with the finance individual was less than ideal, but Natasha and everyone else at the dealership quickly saved the overall experience so I went home happy and excited to be in my new Pilot. i would absolutely work with Natasha again and will be back to Hopkins Honda in the future for sales and service. More

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Slow start, but Natasha resued it. She is helpful, profess, My original sales person left. Natasha took over and corrected some problrms. I loved the car, but was unhappy about several things. She took care o My original sales person left. Natasha took over and corrected some problrms. I loved the car, but was unhappy about several things. She took care of everything with a smile. I would go back to her every time. More

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Harrison Engelby sold me a Pilot. They are equally superb! I could not be happier with how Harrison Engelby treated me during my entire experience at Luther Hopkins Honda. The Pilot is of course superb, but I I could not be happier with how Harrison Engelby treated me during my entire experience at Luther Hopkins Honda. The Pilot is of course superb, but I was impressed with Harrison's demeanor and knowledge. I did not feel pressured and he delivered on everything he promised. I also want to single out Adam Dietz. He talked to me about extended warranties and other protections. While I did not purchase any--I never do, on principle--he game me compelling reasons to consider these purchases. He is very intelligent and impressed me. More

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