Leslie Mercado-Sanchez

Came in for a $40 tire rotation. Left with a $295 bill and a whole lot of frustration. They had me down for an oil change—on my electric vehicle. I clarified, agreed to a cabin fi Left with a $295 bill and a whole lot of frustration. They had me down for an oil change—on my electric vehicle. I clarified, agreed to a cabin filter replacement, and halfway through my wait, was told I needed an alignment. Fine. I approved it and was told the tire rotation fee would be waived. Then I waited. And waited. Nearly three hours total. No updates. When I asked the front desk, they told me to go find my technician myself. I found my car sitting in the bay. When I finally flagged someone down, I got a casual “it’s ready” and a story about a lost flashlight. No apology. No urgency. Then came the surprise charges: $80 for the cabin filter, $40 for labor, $18 for something vague. I expected to spend around $200. Instead, I paid $295—with $140 just for the cabin filter. Disorganized, overpriced, and dismissive. I won’t be back—and I suggest you ask for a full breakdown before agreeing to anything. More

by JESSICA Verified Customer Verified Customer

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first time going here and loved how professional they where and with the details about my car where and with the details about my car More

by shawnag92 Verified Customer Verified Customer

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They were so nice, I called and they took me in right away, I didn't have to schedule an appointment, they were very nice to accommodate me, I was so stressed with what was going on with the car, they ma away, I didn't have to schedule an appointment, they were very nice to accommodate me, I was so stressed with what was going on with the car, they made me feel so much better when I took the car in. 5 ⭐⭐⭐⭐✨ More

by christinawlopez Verified Customer Verified Customer

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It was a very great experience the people were very helpful and nice with me helpful and nice with me More

by jovanjordan.1112 Verified Customer Verified Customer

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Service department always keeps up to date and finishes in timely fashion. Highly recommend anyone to get service done in Hartford location in timely fashion. Highly recommend anyone to get service done in Hartford location More

by B Verified Customer Verified Customer

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I haven't any complaints. Done sooner than expected. Didn't wait for shuttle for long. Great service. Done sooner than expected. Didn't wait for shuttle for long. Great service. More

by neverland528 Verified Customer Verified Customer

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Best communication by service advisorand timely service delivered ..Thank you Mr Chandler Boutin.I will visit Liberty Honda,Harford. delivered ..Thank you Mr Chandler Boutin.I will visit Liberty Honda,Harford. More

by Iftekharsiddiqui43 Verified Customer Verified Customer

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Spacious waiting area. Clean and accommodating. Professional staff. Car service and evaluation well done. Great at following up with clients. Clean and accommodating. Professional staff. Car service and evaluation well done. Great at following up with clients. More

by keliciabailey Verified Customer Verified Customer

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Been coming to Liberty for years for Service, they never disappoint! Great customer service and communicators, highly recommend disappoint! Great customer service and communicators, highly recommend More

by MASSIMILIANO_MANAI Verified Customer Verified Customer

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Was pleased with the first service done on 2025 Pilot and appreciated the video showing the work done and they delivered on the time to complete the work. appreciated the video showing the work done and they delivered on the time to complete the work. More

by Jefferycoralli Verified Customer Verified Customer

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