Lexi Montero | Page 2

I have brought my 2020 Dodge Ram to Sands for a year or so now and the service I've gotten over that time has always been spot on. I brought it in last week for an oil change and a few other maintenance i so now and the service I've gotten over that time has always been spot on. I brought it in last week for an oil change and a few other maintenance issues. I also pointed out to the service guy that checked me in that I had a squeak coming from the back of the truck. It's pretty clear and anybody that rides with me asks, "What's that noise?" I was hoping that since the truck was there that someone could investigate the cause. I was surprised to learn that it was $209.00 to look into it. I'll deal with the noise for now unless it gets worse but just wanted to pass this along. Maybe the noise is nothing or maybe it's something but I have never been told anywhere that there's a "look into it fee." Maybe it's the new norm. More

by KM Verified Customer Verified Customer

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Service was great Amy was awesome and team communicated very nicely. In the future will continue service. very nicely. In the future will continue service. More

by ethanb Verified Customer Verified Customer

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I have used Sands for over 20 . years. They have always been there when I needed a service and have kept my vehicles in tip top shape. The entire staff is fantastic and cares about years. They have always been there when I needed a service and have kept my vehicles in tip top shape. The entire staff is fantastic and cares about their customers. More

by CHIEF Verified Customer Verified Customer

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EXTREMELY Disappointing! No call to review service or let me know my car was done. I dropped my car off the night prior for a 7:30am appointment. I received an email with v No call to review service or let me know my car was done. I dropped my car off the night prior for a 7:30am appointment. I received an email with video & recommendations early afternoon. I replied, received NO call to notify or review. The website says both service and sales are open until 7:00pm. I called several times from 5:55 - 6:00 to see if my car was done. No answer. I finally called sales who apologized and knew the hours are wrong on the website. He said he would check on my vehicle and call back with 15 minutes. NEVER heard back! I am a single mother of 2 teenagers and I CAN NOT be without a vehicle! I called the next morning at opening to find out what was going on only to be told it was completed the day before with no explanation as to why I was not notified. I was FURIOUS! This unfortunately was not the first disappointing encounter that I have had. Before my husband passed, we purchased a Chrysler from you guys and had such a great experience. It’s so unfortunate that the experience with service has not been the same. That was the final straw. Going forward I will be going elsewhere for regular maintenance & repairs. I also feel that it is worth mentioning that, my 16 is currently in the market for a Jeep, I will likely be in the market for a new one in the near future as well. Given the experiences with the service department, I have made the decision to take our business elsewhere. I wish you the best and do hope things turn around Thank-you, Andrea More

by aadams617 Verified Customer Verified Customer

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As normal all personnel were wonderful and polite. Can't ask for a better service and nicer people. Can't ask for a better service and nicer people. More

by a2quest4 Verified Customer Verified Customer

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Always easy to schedule an appointment. Personable and friendly service. Vehicle usually done at time promised. Personable and friendly service. Vehicle usually done at time promised. More

by charder Verified Customer Verified Customer

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Easy to get an appointment that worked with my schedule. The folks were pleasant, efficient, and the place was clean. The folks were pleasant, efficient, and the place was clean. More

by cherylsalgado Verified Customer Verified Customer

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Amy is very responsive and honest. I appreciate that. Service is always easy when I bring my vehicle there. I appreciate that. Service is always easy when I bring my vehicle there. More

by michael.czop Verified Customer Verified Customer

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The team was welcoming and thorough. They explained the issues with my car and why it didn’t pass inspection. They explained the issues with my car and why it didn’t pass inspection. More

by bknittle Verified Customer Verified Customer

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Great service and great people! Thanks Thanks Thanks Car was done exactly when they said. Thanks Thanks Thanks Car was done exactly when they said. More

by rosskweder Verified Customer Verified Customer

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