Lexi Montero | Page 3

I have used Sands for over 20 . years. They have always been there when I needed a service and have kept my vehicles in tip top shape. The entire staff is fantastic and cares about years. They have always been there when I needed a service and have kept my vehicles in tip top shape. The entire staff is fantastic and cares about their customers. More

by CHIEF Verified Customer Verified Customer

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EXTREMELY Disappointing! No call to review service or let me know my car was done. I dropped my car off the night prior for a 7:30am appointment. I received an email with v No call to review service or let me know my car was done. I dropped my car off the night prior for a 7:30am appointment. I received an email with video & recommendations early afternoon. I replied, received NO call to notify or review. The website says both service and sales are open until 7:00pm. I called several times from 5:55 - 6:00 to see if my car was done. No answer. I finally called sales who apologized and knew the hours are wrong on the website. He said he would check on my vehicle and call back with 15 minutes. NEVER heard back! I am a single mother of 2 teenagers and I CAN NOT be without a vehicle! I called the next morning at opening to find out what was going on only to be told it was completed the day before with no explanation as to why I was not notified. I was FURIOUS! This unfortunately was not the first disappointing encounter that I have had. Before my husband passed, we purchased a Chrysler from you guys and had such a great experience. It’s so unfortunate that the experience with service has not been the same. That was the final straw. Going forward I will be going elsewhere for regular maintenance & repairs. I also feel that it is worth mentioning that, my 16 is currently in the market for a Jeep, I will likely be in the market for a new one in the near future as well. Given the experiences with the service department, I have made the decision to take our business elsewhere. I wish you the best and do hope things turn around Thank-you, Andrea More

by aadams617 Verified Customer Verified Customer

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As normal all personnel were wonderful and polite. Can't ask for a better service and nicer people. Can't ask for a better service and nicer people. More

by a2quest4 Verified Customer Verified Customer

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Always easy to schedule an appointment. Personable and friendly service. Vehicle usually done at time promised. Personable and friendly service. Vehicle usually done at time promised. More

by charder Verified Customer Verified Customer

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Easy to get an appointment that worked with my schedule. The folks were pleasant, efficient, and the place was clean. The folks were pleasant, efficient, and the place was clean. More

by cherylsalgado Verified Customer Verified Customer

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Amy is very responsive and honest. I appreciate that. Service is always easy when I bring my vehicle there. I appreciate that. Service is always easy when I bring my vehicle there. More

by michael.czop Verified Customer Verified Customer

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The team was welcoming and thorough. They explained the issues with my car and why it didn’t pass inspection. They explained the issues with my car and why it didn’t pass inspection. More

by bknittle Verified Customer Verified Customer

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Great service and great people! Thanks Thanks Thanks Car was done exactly when they said. Thanks Thanks Thanks Car was done exactly when they said. More

by rosskweder Verified Customer Verified Customer

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A very neat and clean facility with superb technicians and service staff. Excellent sales personnel that are always willing to help the customer. and service staff. Excellent sales personnel that are always willing to help the customer. More

by CHIEF Verified Customer Verified Customer

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Amy was great to work with and took care of the scheduling of the pickup and delivery of our van. Lexi was also great to work with and kept me informed on our van repair. The service team did a gre scheduling of the pickup and delivery of our van. Lexi was also great to work with and kept me informed on our van repair. The service team did a great job and had our van ready the same day. Thank you all for the fantastic job!! More

by Dave Verified Customer Verified Customer

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