Lexi Montero | Page 3

When it comes to the service advisors there is poor communication really poor and lack of ownership in regards to getting back to the customer in a timely manner. I've been asking for a few months now communication really poor and lack of ownership in regards to getting back to the customer in a timely manner. I've been asking for a few months now what type of tires I can put on my Jeep and I have yet to this date got an response so I guess I'm just going to have to go to a tire shop and buy tires from them it's kind of sad that a Jeep dealer cannot give you accurate information on a Jeep. More

by donberkhimer Verified Customer Verified Customer

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Amy was very professional and kept me informed of the service visit ! Thank you for everything service visit ! Thank you for everything More

by johnhawth21 Verified Customer Verified Customer

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Charged for diag time without pre authorization, power steering concern left with no comment or concern. Vehicle was left for pick up with a large puddle of power steering fluid (ATF) beneath it. Service steering concern left with no comment or concern. Vehicle was left for pick up with a large puddle of power steering fluid (ATF) beneath it. Service advisor had no additional comment, concern, was left to drive vehicle home with no power steering fluid. Took vehicle elsewhere, power steering line was diagnosed in minutes, parts ordered and repaired elsewhere. Had noted for service manager to contact me - still no contact. Very dissatisfied with a truck that is under warranty... (RAM 5500 6.7L) More

by daniel@dfm-pa.com Verified Customer Verified Customer

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She was very professional, knowledgeable, caring thoughtful was glad to have the experience with her. She was a good employee. thoughtful was glad to have the experience with her. She was a good employee. More

by Ralph Verified Customer Verified Customer

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Very helpful in resolving a major mechanical failure of the transmission and transfer case. Subsequent issue with cylinder #2 required a sparkplug replacement. Sands team was very helpful in getting the Je the transmission and transfer case. Subsequent issue with cylinder #2 required a sparkplug replacement. Sands team was very helpful in getting the Jeep back on the road. Thanks. More

by Nancy Verified Customer Verified Customer

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Sands used to be a wonderful dealership and service center - about 20 years ago. Since then customer service has become horrible. They never seam to be able to complete anything in one day and do not center - about 20 years ago. Since then customer service has become horrible. They never seam to be able to complete anything in one day and do not keep you updated on status of repairs. My most recent experience sealed the deal that I would never use them again. Called and requested updates- told I’d get a call back. Waited 3 days, with no return call, and called again. Finally told them I wasn’t going to put any further money in the truck and would be looking for another vehicle. Not once did they ever even ask to have someone from sales contacts. Very disappointed in how they have turned out. Will never go there or recommend them again. More

by cmgabryelewicz Verified Customer Verified Customer

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Went in for an annual inspection and had no issues. Was in an out in under an hour. Was in an out in under an hour. More

by rsteiner1 Verified Customer Verified Customer

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I had a great experience with the service department. From scheduling the appointment to picking up my vehicle, everything was handled professionally and efficiently. The team communicated clearly about From scheduling the appointment to picking up my vehicle, everything was handled professionally and efficiently. The team communicated clearly about the work being done and completed the service in a timely manner. It's great to work with a dealership that respects your time and keeps you informed. Highly recommended! More

by ryanwoolfenden Verified Customer Verified Customer

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Always a great experience. I however do not get the email estimate for the gasket I was told I would get. I however do not get the email estimate for the gasket I was told I would get. More

by gunn-jeremy Verified Customer Verified Customer

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It is always a good vist. Wait times are short, quality of service is great. The service writers are amazing. Wait times are short, quality of service is great. The service writers are amazing. More

by dthayres Verified Customer Verified Customer

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