Lisa Devivo | Page 5

Everyone was very helpful and the showroom was set up during the coronavirus pandemic as mandated by the state. I appreciate the care taken during this unprecedented time. I felt totally comfortable spea during the coronavirus pandemic as mandated by the state. I appreciate the care taken during this unprecedented time. I felt totally comfortable speaking with everyone there. More

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Satisfied Customer! All my service advisors (Kervis, Israel and Steven) in past and current are courteous, friendly, knowledgeable, helpful and assures me to feel at ease All my service advisors (Kervis, Israel and Steven) in past and current are courteous, friendly, knowledgeable, helpful and assures me to feel at ease about the repairs and services on my vehicle. It gives me great comfort to know that they take care of their customers and providing excellent customer service. Thank You!! More

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Awesome Sales Team The sales team worked really hard to get me the truck that I truly wanted. Fast and easy to deal with. Special thanks to Jesus Vergel. The sales team worked really hard to get me the truck that I truly wanted. Fast and easy to deal with. Special thanks to Jesus Vergel. More

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I went in this morning looking for a car at a certain price.. I don’t have the best credit so the monthly came out a little too high for me.. I gave them my best price and they made it happen for me.. No price.. I don’t have the best credit so the monthly came out a little too high for me.. I gave them my best price and they made it happen for me.. No questions asked they call the bank and got my interest lowered.. Totally would recommend this place.. More

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The ONLY place to buy a Toyota is DCH Brunswick DCH Brunswick Toyota is not only the best place to buy a car but also the most friendly, welcoming and NO PRESSURE dealership I have ever visited in m DCH Brunswick Toyota is not only the best place to buy a car but also the most friendly, welcoming and NO PRESSURE dealership I have ever visited in my 20 years of car buying experience. If you live within a radius of 50 miles (or even more) you HAVE to come here and give it a chance. Here are some key points: 1. Friendly and No Pressure sales people, I personally recommend Jabril Doty as he was my sales person and can vouch for him all day long. He went over and beyond for me to make this a great experience. 2. Sales Managers Michael Serra and Lisa Ocasio are such pleasant gentleman/woman people to work with. 3. Honest and Trustworthy are 2 words, I would characterize this dealership as because they "actually" care, to ensure satisfaction is not compromised. It's really the culture that is in place. I am quite sure their after sales customer service experience will also be stellar, and I will post on that in the upcoming months once I visit them for service and other to-do's. Thank you to Jabril, Michael and Lisa from me and my family! More

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Great Buying Experience Allan is a newer salesman (not listed below) but was incredibly easy to deal with. Overall the car buying experience at this dealership was the best I Allan is a newer salesman (not listed below) but was incredibly easy to deal with. Overall the car buying experience at this dealership was the best I've had. Manager, Lisa, came over to congratulate us and was very personable and genuine. Definitely will buy here in the future again. Thanks !!! More

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A hiccup keeping me from giving 5 stars Bought a new RAV4 about two months ago. Overall sales experience was good - nothing super special, but no problems either. Couple of days later I no Bought a new RAV4 about two months ago. Overall sales experience was good - nothing super special, but no problems either. Couple of days later I noticed that the shift lock cap was missing. The part costs 50 cents. Spent two months going back and forth on getting the part mailed to me, some delays along the way, mailing issues, etc. In the end did get it with an apology for delays. So not a bad experience overall. More

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Great deal & service I went from New York City to see a certified pre-owned Camry Hybrid. I made the trip because the advertised price was the lowest, which they honored. I went from New York City to see a certified pre-owned Camry Hybrid. I made the trip because the advertised price was the lowest, which they honored. My hope was to also get approved for the 1.9 APR offer from Toyota Financial Services. But the disclosure clearly said that a credit score of 720 is required. However, Sales Manager Hamza Imtiaz asked the Finance Department to do everything possible to get an approval from the bank. I was approved even though my score was 688. Jay Marie Andújar, the saleswoman was very courteous from the moment I walked in. She took me on an extensive test drive and delivered a very clean car. It seemed as if she was a veteran sales associate but I later learned she had only been on the job for a couple of months. I think she posseses the skills to be an asset to this business. The only downside was getting the plates. There was a discrepancy between the name on the insurance card and the other documents needed to process the DMV paperwork. The end result was that the plates arrived two days after my temporary expired. At this point, General Sales Manager Lisa Ocasio personally reached out to me to apologize. She offered to mail them or I could go get them and she would fill up my tank. When I arrived she warmly greeted me... the same way she greets every customer who walks into the showroom. She apologized, this time in person, had someone put the plates on the car and delivered on the fill up. My advice to potential customers: make sure to speak to Lisa. If possible have a casual conversation with her. It’s what I did and in my view it made a difference. Lisa is a true professional and leader. It explains why she is the captain of the ship. Lisa, thanks a lot for making sure I remain a happy customer. Keep up the great work! Please do not accept a promotion outside of DCH Brunswick Toyota since it would be a loss to this dealership and its customers, myself included. More

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Sold a Lemon Buyer Beware!!! They are good only while sales, not in after sales service. They sold me a lemon, and would do nothing about it. I keep on getting the Buyer Beware!!! They are good only while sales, not in after sales service. They sold me a lemon, and would do nothing about it. I keep on getting the warning signs on my Prius Prime - "Charge system malfunction" and "Precollision malfunction". Their response we do not see any issue with the car, and don't know why the message is coming, we can't replicate, so can't fix the error. Basically don't know how to fix car and will not fix the car. If you don't want the error messages like below popping up on your brand new car , better not buy it from here. More

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Personable and Helpful with No Sales Pressure I found DCH Brunswick Toyota because of their excellent service department, so when my 2008 Prius was declared a total loss after an accident, I went I found DCH Brunswick Toyota because of their excellent service department, so when my 2008 Prius was declared a total loss after an accident, I went there to buy a new one. We had an excellent experience! I received a price quote online and when we went in person, we were matched up with Reagan Ayim, who was knowledgeable and professional. He worked hard to get the car we wanted at a price that we were happy with, and then Russell Hill, who helped us with the financial side, did the same. General Sales Manager Lisa Ocasio was friendly and made sure we were being helped with whatever was needed. Both men were personable, helpful, and professional. There was lots of laughter and storytelling, as well as respectful listening, and never any sales pressure. We are happy with our experience and thrilled with our new 2017 Prius 2! More

by ainerae Verified Customer Verified Customer

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