Lisa Guthrie

Regal Chevrolet has lost any future business. They misdiagnosed my 2016 Chevrolet Corvette Z06. They charged my extended warranty $790 and $100 I had to pay. I'm in the process of calling my e They misdiagnosed my 2016 Chevrolet Corvette Z06. They charged my extended warranty $790 and $100 I had to pay. I'm in the process of calling my extended warranty and explain this situation. Just regular driving my car would think I'm spinning the rear tires, when that happens it slows my car down. Regal said my stability control module/chassis module was bad. Regal Chevrolet said they got a code of P0606 well that code is for power control module (PCM). Had it actually been my chassis control module Regal would have got a code of P2868 but they didn't. Also worth noting, 3 months of owning my car, I've NEVER had any check engine lights. I went to two Chevrolet dealers and one corvette specialist shop in St. Pete. They all said/verified that if I had a bad chassis control module, my dash lights would have been lite up like a Christmas tree. Side note: Regal Chevrolets diagnostic fee is $189. Winter Haven Chevrolet was $135 and the Lake Wales dealer was $99. More

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Lisa has always had my interest at heart. Very good to me and I will give her a thumbs up. Very good to me and I will give her a thumbs up. More

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Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed. stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed. More

by Hanson5241 Verified Customer Verified Customer

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Brought the truck in because the back window is leaking. You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and You told us it was the back window light. Replaced it and said it was no longer leaking. Still leaks and it's back in the shop. A waste of money and time. More

by JHUNTLEY0 Verified Customer Verified Customer

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Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed. don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed. More

by ERG7269 Verified Customer Verified Customer

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Easy to get in. Customer transportation is great, very nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and nice to have. Also, service department employee Lisa Guthrie is main reason I come to Regal Chev. for service. A professional with knowledge and personality who knows and helps her customers. Thomas Reynolds More

by None Verified Customer Verified Customer

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I went in for a basic tire repair for my truck and everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money everything went downhill. The service representatives in the office were more about shop talk amongst themselves than with the customers paying money for their repairs. The conversation being had was very ignorant and inappropriate for customers in earshot of them. The mechanics needed to use my own tool for my spare tire to raise back under my truck because they said it's specific to the truck, even though it's a mechanic shop specific to vehicle I brought in. My existence was blown off because it was assumed I wasn't in there for a repair that required payment, but I paid money for my tire fix. The mechanic who brought me my truck, who was COVERED in filth and sweat from the days work, brought it around to me with no coverings on the seats, steering wheel or console and left dirt, sweat trails, and grease all over the driver side of my truck. More

by zachsworld0513 Verified Customer Verified Customer

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I was greeted as soon as I got there and they were done with the service job in less than one hour. with the service job in less than one hour. More

by KWATERS501 Verified Customer Verified Customer

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I'm very happy with the service department and how they handled my vehicle they took my vehicle in with transmission issues and walked out with a new transmission covered under warranty thank you very much handled my vehicle they took my vehicle in with transmission issues and walked out with a new transmission covered under warranty thank you very much More

by Angel Verified Customer Verified Customer

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Great service! Super people! Always on time. Good work! We appreciate all of the above! work! We appreciate all of the above! More

by AVONDRASEK Verified Customer Verified Customer

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