Lisa Guthrie
Lisa Guthrie at Regal Chevrolet
Refer Me

Lisa Guthrie | Page 23

Chevy Service Manager

Regal Chevrolet

925 Bartow Road
Lakeland, FL 33801

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not yet
rated
254 Reviews

Dealership Experience

13 yrs, 7 mos

Industry Experience

22 yrs, 3 mos

Languages Spoken

English English

not yet
rated

254 Reviews

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254 Reviews of Lisa Guthrie

February 07, 2020

Dealership Rating
Employee Rating

I especially like the service I get when I see Lisa in your service department on Bartow Road. I am always taken care of by her in a very professional manner. Also the rest of the staff there are nice. More

by BAJLEJ
Recommend Dealer
Yes
Feb 18, 2020

Regal Chevrolet responded

Thank you!

February 07, 2020

Dealership Rating
Employee Rating

Lisa is a excellent service advisor and was very helpful in the way she explained to me how that if I don't drive 5 to 6 thousand miles in a 6 month time span that I should get my oil and tire rotation More

by brmrphy1
Recommend Dealer
Yes
Feb 18, 2020

Regal Chevrolet responded

Thanks, we have to agree with you, Lisa is great!

February 05, 2020

Dealership Rating
Employee Rating

This dealership has TERRIBLE customer service! We came in for a oil change and a tire alignment which they told us would only take 30-45 minutes, we ended up being there for over 2 hours. Whenever we asked w More

by TJ_HAILEY
Recommend Dealer
No

Other Employees Tagged: Kevin Colley, Angelo Mendez, Jarrett Schrom

Feb 05, 2020

Regal Chevrolet responded

Thank you for your feedback, I looked up your records and you were here for just under 2 hours. We apologize for the inconvenience if the timing was misunderstood, but for both an oil change and alignment this timing is typical. A detailing was not on your records as a service purchased, we did however complete a courtesy exterior car wash, with the option to upgrade to a detail, that was declined. We pride ourselves in customer service and want all of our customer to feel 100% satisfied when they leave our service department, we turn on the AC because it is extremely hot in FL and we want our customers to enter a vehicle that has been cooled down for them. We apologize again for the inconvenience.

February 03, 2020

Dealership Rating
Employee Rating

The Service is always 100%. I enjoy their professional appearance and business. Always curtious and friendly. Even if I have any issues6 they are all quick to resolve them. More

by Lady Dually
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Schrom

Feb 05, 2020

Regal Chevrolet responded

Thank you!

February 03, 2020

Dealership Rating
Employee Rating

Lisa from service dept was fantastic supporting our repair which was an engine replacement. We have used Regal for 17 years and trust they will guide us to repair or replace parts as appropriate. More

by Bobbie G
Recommend Dealer
Yes
Feb 05, 2020

Regal Chevrolet responded

Thank you!!!!

January 24, 2020

Dealership Rating
Employee Rating

The service department is staffed with knowledgeable people. The waiting area is clean and located next to the parts counter where lots of nice Chevrolet gear is displayed. More

by Doug
Recommend Dealer
Yes
Jan 27, 2020

Regal Chevrolet responded

Thank you Doug!!

January 23, 2020

Dealership Rating

it was good great dealership to work with sales person was great and so is service dept. would recommended this dealership it was a great experience. love my ne More

by TERESA.C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Wicher , Ben Kirkpatrick, Angelo Mendez

Jan 27, 2020

Regal Chevrolet responded

Congrats on your new vehicle Teresa!

January 15, 2020

Dealership Rating
Employee Rating

I feel after the last dealing i had with your service department, with my old truck my opinion is you don't have certified technician's you have parts replacers. And your service manager can't see that. More

by whmbusman
Recommend Dealer
No

Other Employees Tagged: Pete Wicher

Jan 20, 2020

Regal Chevrolet responded

We do have GM Certified Master Technicians, please contact Alaina Southern, Customer Service Manager to discuss your experience. 863-333-4633

January 14, 2020

Dealership Rating
Employee Rating

Took a while to service my car but great service From the staff . They took my car but as soon as possible but the wait was long More

by RAVEN.DENEGALL
Recommend Dealer
Yes

January 13, 2020

Dealership Rating
Employee Rating

Was looking for a local Chevy dealership. Regal fit the bill with service and great customer service. Thank you for the great service. I will return. More

by KISS31388
Recommend Dealer
Yes

Other Employees Tagged: Kevin Colley

Jan 21, 2020

Regal Chevrolet responded

Thank you!!

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