"Great customer service! Very knowledgeable about the..."
Great customer service! Very knowledgeable about the safety features and provided demonstrations. Rich was able to answer all my questions. It was a great car buying experience. I came in for a scheduled oil change and left with an upgraded vehicle!
However- service dept is terrible with customer service! And that's every time I come in. No one greets customers in the building. I stood there for over 10 minutes waiting for help while Jarret acted busy. It took over 20 minutes for the guy to drive my Equinox back for an oil change while I was waiting. The only friendly face in SERVICE was Angelo but I believe he's at a different location now. I've complained about SERVICE issues before regarding customer service. Not to mention the receptionist that booked my oil change appt for the same day told me to go in and ask for BRIAN. I stood there asking for Brian at the counter and was told he doesn't even work there any more. Get new Service desk staff or train them well please! I dread bringing my car to Regal Chevy service because of the poor staff.
Thank you for your feedback, we will address these issues with our Chevrolet Service Manager. Nobody should dread coming into Regal, Congrats on your new vehicle and if you would like us to help you make other arrangements for your vehicle services contact Alaina Southern at 863-333-4633 - Our Kia service department service all makes and models too :)
August 03, 2020
"Car Buying Fast Lane"
This dealer is so efficient I was in and out in two hours. I had already picked the vehicle online but they had me out fast. The finance office is the best a half hour!! Thanks Pete and Charles!
"well. Few years Ago I I bought one of my vehicle at that..."
- giojosh5 Verified Customer
well. Few years Ago I I bought one of my vehicle at that location and I decide to give it a try again purchasing a new vehicle I spoke to misael Ortega which was very helpful and understand what I was looking for.
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