Lisa Kilhefner

Staff was friendly and informative. All aspects of the service were explained and all service points were addressed. All aspects of the service were explained and all service points were addressed. More

Report | Print

I drive about an hour to go to Brilliance. Service department is wonderful! Sales is also! Thank you. Service department is wonderful! Sales is also! Thank you. More

Report | Print

Everyone, from sales to service to cashiers, is amazing. Friendly and informative but not pushy. Pricing is extremely competitive. I won’t go anywhere else to purchase or for service, even though it’s out o Friendly and informative but not pushy. Pricing is extremely competitive. I won’t go anywhere else to purchase or for service, even though it’s out of the way. More

Report | Print

Purchased vehicle here and have all my maintenance done here quality,professional,compassionate fabulous all around. here quality,professional,compassionate fabulous all around. More

Report | Print

Easy to schedule. Car check in proceeded in timely manner. Service kept me informed of progress via text. Service completed as scheduled. Service manager reviewed serv Car check in proceeded in timely manner. Service kept me informed of progress via text. Service completed as scheduled. Service manager reviewed service after finished. More

Report | Print

When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I wa Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I was even shown a shot video of the damaged done. The part was not immediately available but was put on order and I was told the part would arrive by Friday (3 days) and the work would be done immediately. I was given a loaner which I very much appreciated especially seen I didn't have to have some pick me up and I wouldn't be without a vehicle. I happened to see my sales guy, Ed in the waiting room while the techs were determining the problem. We had a pleasant chat with Ed saying how great the service guys and gals were. I now can agree. Everyone was friendly, professional and willing to explain things to me. I believe the quality of the work is very good but I won't know unti I've driven the car a while. Hated to have to have the work done, but couldn't have asked for better service. Thanks to all of you. More

Report | Print

I appreciate the efficient service, the team is friendly, and the facility is clean. I like the visual-focused printouts. and the facility is clean. I like the visual-focused printouts. More

Report | Print

Great Service experience, I was in and out with in 30 minutes. Simple and quick! minutes. Simple and quick! More

Report | Print

They are always the best. They provide excellent service and do what they say when they say it. They provide excellent service and do what they say when they say it. More

Report | Print

The staff in the service department are amazing. They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confide They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confident leaving your vehicle with them. They also seem genuinely happy to see you when you arrive, and in my case, they remember my name. Oh, and one of my favorite things (other than the staff) is that they wash my car every time they work on it. More

Report | Print