Lisa Kilhefner | Page 9

The service and sales team are always very professional and helpful. The service is fast and top notch. This is one of the best dealerships!! and helpful. The service is fast and top notch. This is one of the best dealerships!! More

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I am always pleased with the Brilliance Service Dept. This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an appointment, instead I received a welcome response of “we can help you”. Staff is very pleasant. More

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1st 6 month service This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said This was our very first 6 month check up for our Forester. This was our 2nd visit to the service department. My wife made the appointment and she said the woman who scheduled the appointment was friendly and professional. (She even had a sense of humor, my wife said) When we drove up we were promptly greeted and taken care of right away. They called when the car was ready. Very friendly, professional and efficient. Thank you. More

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Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More

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Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their waiting are was nice: workstations to do work from, powered counter to sit at, nice large TV and sitting area, guest WIFI (Fast too). I would recommend besides brining my vehicles back. More

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Perfered Dealer Great sales and Service. This is our second Outback purchase with Brilliance Subaru. A very enjoyable experience. Finance walked us through all the pa Great sales and Service. This is our second Outback purchase with Brilliance Subaru. A very enjoyable experience. Finance walked us through all the paperwork. Thanks. More

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Friendly, Fast, Fantastic People!I love the service Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an importa Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an important tool to get my job done. I never have to worry about my car I know I am covered with the team at Brilliance Subaru! Thank you for you support! Mike Kilanski More

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Great Service Department. The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! More

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Oil change, air filter change. Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push so Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push something not needed. More

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Great experience with my daughters first new car purchase! Great buying experience and great people! Everyone from management, sales, finance and service are extremely helpful, friendly and have gone beyond a Great buying experience and great people! Everyone from management, sales, finance and service are extremely helpful, friendly and have gone beyond all expectations to make sure we were more than satisfied with our purchase! Thanks so much for all incredible service you provide! Love the technology used to provide complimentary vehicle inspections with each service visit! Great customer service! You have a top notch crew and it's obvious everyone truely is compassionate about what they do! More

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