Lisa Kilhefner
Lisa Kilhefner at Brilliance Subaru

Lisa Kilhefner | Page 9

Service Specialist

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
89 Reviews
4.8

89 Reviews

Write a Review

89 Reviews of Lisa Kilhefner

January 17, 2020

Dealership Rating
Employee Rating

Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their More

by me_topher2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2020

Brilliance Subaru responded

me-topher2, thank you very much for the 5 star review and your feedback. I am happy to hear that you had a pleasant experience with our Service Department. We will see you for your next visit. Jim DaLuga General Manager

December 20, 2019

Dealership Rating
Employee Rating

Perfered Dealer Great sales and Service. This is our second Outback purchase with Brilliance Subaru. A very enjoyable experience. Finance walked us through all the pa More

by mike_birosak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2019

Brilliance Subaru responded

Mike, Thank you very much for the 5 star review and your comments. I very much appreciate your second vehicle purchase from Brilliance Subaru. Jim DaLuga General Manager

November 12, 2019

Dealership Rating
Employee Rating

Friendly, Fast, Fantastic People!I love the service Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an importa More

by Michael.kilanski
Recommend Dealer
Yes
Nov 26, 2019

Brilliance Subaru responded

Mike, thank you very much for taking the time to write a review. I am happy to hear that our Service team is meeting your expectations, and we will continue to give you great service down the road. Jim DaLuga General Manager

October 19, 2019

Dealership Rating
Employee Rating

Great Service Department. The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2019

Brilliance Subaru responded

Kelly, thank you very much for the 5 star review. Our team will work very hard to continue to exceed your expectations. Jim DaLuga General Manager

October 14, 2019

Dealership Rating
Employee Rating

Oil change, air filter change. Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push so More

by Chas123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

Oct 30, 2019

Brilliance Subaru responded

Chas123, thank you very much for the 5 star review and comments regarding your service experience. Jim DaLuga General Manager

September 18, 2019

Dealership Rating
Employee Rating

Great experience with my daughters first new car purchase! Great buying experience and great people! Everyone from management, sales, finance and service are extremely helpful, friendly and have gone beyond a More

by John w/ Paige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2019

Brilliance Subaru responded

John, thank you very much for the 5 star review and feedback. I am happy to hear that you daughters' first new car purchase was a positive experience. I appreciate the business and hope to see you in for your first service appointment. Jim DaLuga General Manager

July 31, 2019

Dealership Rating
Employee Rating

basic maintenance done right I brought my car in for a simple oil change and tire rotation. I was shown two air filters that needed to be replaced and I agreed and the outside of More

by SubaruGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2019

Brilliance Subaru responded

Thank you very much for the review and feedback, I am happy to hear that you are satisfied with our service department. Jim DaLuga General Manager Brilliance Subaru

July 30, 2019

Dealership Rating
Employee Rating

Pleasant visit Staff were all very nice and accommodating; waiting area was large & clean; coffee, free WiFi and plenty of electrical outlets were bonuses:kept me up More

by RNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cashier

Aug 19, 2019

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. I am glad to hear that you are satisfied with our service department. See you next time! Jim DaLuga General Manager Brilliance Subaru

April 17, 2019

Dealership Rating
Employee Rating

Great Service! Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up app More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas, Adam Mennella

Apr 27, 2019

Brilliance Subaru responded

Alex, thank you very much for taking time to write a review. I appreciate your business. See you next time! Jim DaLuga General Manager

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