Lisa Petrucelli | Page 6

Sales folks were on their game but registration for my truck got fouled up and truck was registered in my name and not my family trust so I'm stuck fixing it. truck got fouled up and truck was registered in my name and not my family trust so I'm stuck fixing it. More

by jmscas2020 Verified Customer Verified Customer

Report | Print

What a pleasant experience! Lisa and Toby made me feel comfortable and made buying a car easy. I’ve had a few bad experiences at dealerships but this one made up for them all. Lisa and Toby made me feel comfortable and made buying a car easy. I’ve had a few bad experiences at dealerships but this one made up for them all. Every person I had contact with at Merchant’s Auto was helpful, friendly, and did everything they could to make sure it was a positive experience. They didn’t try to sell me a different car, they answered all my questions and gave me ample time to check it out and test drive it, no pressure! I will definitely purchase another car from them in the future! More

by joshuazadams Verified Customer Verified Customer

Report | Print

For buying my first car it was super easy and Lisa Petrucelli was super helpful. Petrucelli was super helpful. More

by kempalisha22 Verified Customer Verified Customer

Report | Print

The best ever. They got me in a new car when no other dealership could! They got me in a new car when no other dealership could! More

by fwbgrl Verified Customer Verified Customer

Report | Print

Great service! Lisa was friendly and attentive even when swamped with customers. Everyone was great! Lisa was friendly and attentive even when swamped with customers. Everyone was great! More

by beth.milliken Verified Customer Verified Customer

Report | Print

They do not communicate and didn’t clean the car, ran me around for 5 days saying the car will be ready soon and gave to much attitude around for 5 days saying the car will be ready soon and gave to much attitude More

by subarurs73 Verified Customer Verified Customer

Report | Print

Beware! Bought a car on October 1. The car was out for service. Asked the sales person to advise what was being repaired. Never received a reply. shortly af Bought a car on October 1. The car was out for service. Asked the sales person to advise what was being repaired. Never received a reply. shortly after receiving the car, I had a problem with heater system which they "repaired" on October 8. This was in warm weather. Called The Service department Nov 11 as the heater will only deliver cold air and was told they couldn't help and pay to get it fixed somewhere else. Obviously, they don't care about repeat business! Test EVERYTHING before taking delivery of a car. More

Report | Print

Lisa Petrucelli was awesome to work with. She was very friendly and very helpful. there was no pressure to buy. I went there with a car in mind and I had to get something fast as my truck no She was very friendly and very helpful. there was no pressure to buy. I went there with a car in mind and I had to get something fast as my truck no longer ran. Lisa and the rest of the staff worked with me and made the car buying experience very relaxed. Thank you Lisa Petrucelli and the rest of Merchants Auto. More

Report | Print

I’ve never purchased a vehicle without getting two keys. After purchasing the vehicle and ready to leave I asked for the second key and was told they only came with the one. After getting in touch with them After purchasing the vehicle and ready to leave I asked for the second key and was told they only came with the one. After getting in touch with them l was told that the price reflects this. I don’t know what they are looking at because I paid full price for the vehicle. Now I’ve got to buy a new fob and have it programmed. Not at all happy More

Report | Print

Not happy with the way I was treated won't go back there again nor will I recommend them. We just kept getting passed from one person to another no one introduced themselves not a single person sat with us, again nor will I recommend them. We just kept getting passed from one person to another no one introduced themselves not a single person sat with us, and we had an appointment. More

Report | Print