Lisa Rice | Page 48

Service I have a 2016 Camaro SS and I have had to bring it in before with Transmission issues and Stingray has always treated me great and this last time was I have a 2016 Camaro SS and I have had to bring it in before with Transmission issues and Stingray has always treated me great and this last time was no different except my advisor Dorinda Phillips when I dropped it off she was not the friendliest and she told me not expect a call from her until the car is done.I also had to use my tire warranty cause I had a nail in one, Dorinda called me to let me know that I needed all 4 tires which I talked to my husband and he said call her back and ask how much to put all new tires. So I called her back and she told me and I said sure lets do it. Well she was so rude that we decided to buy our on tires but still let Stingray put them on. I tried to call Dorinda for three days to let her know about the tires, could not get her to call me back so me and my husband came in and talked to her boss Mr. Lawson and he said to bring the tires in and they would put them on, so we did. Me and my husband brought the tires in and Lisa Rice(she was great) helps us bring in the tires and in front of her we told Dorinda not the do an alignment just put the tires on and balance and she repeated that back to us and said ok. So the next week Dorinda called me and said the car was ready and told me the total and I went to go pick up my car and she had done the alignment and I had to talk to Lisa Rice about this and she took care of it for me. I have never been talked to so badly by a person working in Costumer Service like Dorinda Phillips had talked to me. I understand that people can have a bad day or other costumers can be nasty to people working in customer service. But from day 1 I had always been nice to her and showed her respect but after the third time she was not nice I went to her boss. Every time I talked to Dorinda Phillips she had to always make sure that I new my car was under warranty so they were fixing it for free. Ok I get that it is under warranty but I bought the car and I am bringing it back to the dealer that I bought it from. Its not my fault that the transmission is having problems that is why it has a warranty and I bought the extended warranty too. I am very disappointed in my last visit with my advisor. More

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Called about brake master cylinder that was installed by Stingray Chevrolet Service Department a few years ago, because it is leaking again. Was informed parts and labor were covered under warranty and sch Stingray Chevrolet Service Department a few years ago, because it is leaking again. Was informed parts and labor were covered under warranty and scheduled an appointment to bring it in. Took it to dealership and dropped it off. A few hours later I received a phone call to inform me that the person gave me wrong information and it wasn’t covered. If I had known this beforehand I wouldn’t have scheduled an appointment. It inconvenienced others and myself. Will definitely in the future make that I’m clear on information I receive and will hold the person to their word. Not angry, just frustrated and disappointed. More

by FH147 Verified Customer Verified Customer

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Lisa was extremely helpful in setting up my appointment with my schedule. She went above and beyond and got my warranty information that I have been trying to get from Cox Chevrolet since February last yea with my schedule. She went above and beyond and got my warranty information that I have been trying to get from Cox Chevrolet since February last year. Jeremiah was very quick is getting everything setup and willing to notate prior damage caused by Cox Chevrolet at my request before leaving the vehicle for repairs. By far the best Chevrolet customer service I have dealt with since purchasing the car new last year. My regret is not being able to purchase form Stingray. Upon picking up my vehicle today I was greeted by Lisa once again and I believe Alicia. You service department does you a credit to your customer service standards. There was also a young male porter with dark hair who got my vehicle quickly as I was on a time crunch and pulled my vehicle to the front so I was able to leave immediately. Two thumbs up! More

by sharris122606 Verified Customer Verified Customer

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Impressive dealership. Many kudos to Lisa , in service/scheduling and Joe Platt. They always go beyond expectations to satisfy our vehicles service needs. All of our family, four, drive a vehic service/scheduling and Joe Platt. They always go beyond expectations to satisfy our vehicles service needs. All of our family, four, drive a vehicle purchased at Stingray. Lynn Helms More

by Lynn H. Verified Customer Verified Customer

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Simply The best luis and Lia are true professionals i would go back should i ever need service great staff friendly and caring for the custumer concerns. would go back should i ever need service great staff friendly and caring for the custumer concerns. More

by frank92854 Verified Customer Verified Customer

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The young lady in the waiting room was really really super nice to my wife. My wife has a bad foot an she made sure she was well taken care of. An I really appreciate that very very much. Thanks again super nice to my wife. My wife has a bad foot an she made sure she was well taken care of. An I really appreciate that very very much. Thanks again for your excellent service. More

by Ivan Verified Customer Verified Customer

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Awesome place workmanship is awesome the employees are very caring and trust worthy I will buy a car from them forever Cheverlot rocks . P S. Love Stingray Cheverlot very caring and trust worthy I will buy a car from them forever Cheverlot rocks . P S. Love Stingray Cheverlot More

by BRISTOLV05 Verified Customer Verified Customer

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Alan Thompson gave us the best service ever. He wasn't pushy and had all of the right answers. He was able to answer all of out questions and even made himself available on his day off. We had an issue wi pushy and had all of the right answers. He was able to answer all of out questions and even made himself available on his day off. We had an issue with the truck that was taken care of immediately! Great job overall. Would definitely recommend to anyone. More

by BMICHAEL1968 Verified Customer Verified Customer

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Service department did an excellent job. Service was timely, accurate and all personnel were very professional and pleasant. Will continue to have both cars serviced here. timely, accurate and all personnel were very professional and pleasant. Will continue to have both cars serviced here. More

by rlovejoy Verified Customer Verified Customer

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Went in for oil change and check USB port they had to order a part for it Luis was very helpful explaining what they were doing I would recommend Stingray service to my friends order a part for it Luis was very helpful explaining what they were doing I would recommend Stingray service to my friends More

by PLY5357 Verified Customer Verified Customer

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