Lisa Valle

It seemed the left hand didn’t know what the right hand was doing. The finance guy didn’t even have my $1000 down payment in the financial disclosure form. I had to call and did receive it back. I was giv was doing. The finance guy didn’t even have my $1000 down payment in the financial disclosure form. I had to call and did receive it back. I was given a lame excuse about putting down a substantial down payment saying because I was from out of state. I could have had chase wire the money at any time but financing it seemed to be very important to your dealership. Then I was given instructions on how to make payments so that the dealership will make interest money on the loan amount I did not need to borrow. I still have not seen anything from the loan establishment on where to make payments to. I’m being told I will be assessed a fee if the car is paid off before the few months that you wanted me to pay on. The car was clean and filled up prior to me taking possession. The front shroud that was sticking out kept popping out all ride home and I had to take it to an infinity dealer. They agreed to take off the shroud and examine the clip bracket for damage. I hope they don’t find remnants of an accident that your car fax didn’t know about. More

by jpdcurly Verified Customer Verified Customer

Report | Print

It was a great first experience, Lisa is very thoughtful and understanding, responsible and resourceful. Following up on items, and understanding, responsible and resourceful. Following up on items, More

by pinsy Verified Customer Verified Customer

Report | Print

Ash was fantastic to work with. The entire process was very easy and we would recommend it! The entire process was very easy and we would recommend it! More

by snacks4you2 Verified Customer Verified Customer

Report | Print

Naycolle was great to work with. She was very professional, and at the same time treated like good friends. She was very helpful and made the process of purchasing a car a pleasure She was very professional, and at the same time treated like good friends. She was very helpful and made the process of purchasing a car a pleasure! More

by schefjeff Verified Customer Verified Customer

Report | Print

I had a great experience at BMW of Sarasota. From the time I contacted the dealership to request availability were selling to the final transaction, everything was seamless. Lisa is awesome! She From the time I contacted the dealership to request availability were selling to the final transaction, everything was seamless. Lisa is awesome! She has excellent customer service and was always available whenever I had questions. Talal was great as well and helped to make my purchase transaction smooth and timely. I also want to thank Shawn for his willingness to work out a deal with me. I am loving my BMW X1—it looks very clean, no scratches, no visible marks, low mileage, and an excellent purchase price. More

by swtgapeach91 Verified Customer Verified Customer

Report | Print

We purchased the car from out of state Osman Sir was our sales contact he was knowledgeable of the process and did a great job explaining it to us. Lisa Valle also assisted and was a great help. On the busi sales contact he was knowledgeable of the process and did a great job explaining it to us. Lisa Valle also assisted and was a great help. On the business side we worked with Hassan E Hakim. Also knowledgeable and patient explaining the process. It goes with out saying all three are the utmost professionals. Highly recommend working with these three and BmW Sarasota More

by Jrjesso0 Verified Customer Verified Customer

Report | Print

Our Sales person Osman and finance manager David were great. I highly recommend them and will be back to do business with them in the future. great. I highly recommend them and will be back to do business with them in the future. More

by damianov1951 Verified Customer Verified Customer

Report | Print

Late Sunday March 16th I inquired about a vehicle for sale through Their online chat the car was listed for sale without pictures, as I live a few hours away pictures are important. The chat was of no as sale through Their online chat the car was listed for sale without pictures, as I live a few hours away pictures are important. The chat was of no assistance. Monday the 17th I sent an email again asking for pictures. I promptly received a reply at 12:42 pm stating that a sales consultant would get with me. By 6:46 pm the same day I had not been contacted so I sent a reminder email that I was still waiting. At 6:58pm I was told that the car is still available and it was going through a reconditioning process, still no pictures were sent. At 10:12 pm still on Monday I received an email from a different Sales person stating that I would received pictures tomorrow. On Tuesday Morning at I received an email stating that the car I was interested was sold on Monday Morning. The car was sold hours prior to me me being told it was still available. On Wednesday March 18 at 1:59pm I received an email about a pricing change alert on the car. The same vehicle that I was informed was going through a reconditioning process and was still available but had actually been sold many hours prior. On Friday March 21st at 1:00pm I again received an email on a pricing alert change on the vehicle I had inquired about that had been sold on Monday morning. This is prime example of extremely poor customer service, and one of the may reasons car salesman and dealerships are loathed by many consumers. More

Report | Print

Osman very good job Very nice and excellent job he explains everything about the car explains everything about the car More

Report | Print

Professional, knowledgeable and helpful were the staff at BMW. Made buying a car enjoyable and effortless. BMW. Made buying a car enjoyable and effortless. More

by visage63 Verified Customer Verified Customer

Report | Print