Lizzy Lawrence

This visit and Interaction was great. Much better than previous interactions The shuttle driver was great as well Much better than previous interactions The shuttle driver was great as well More

by ljward40 Verified Customer Verified Customer

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Very kind and welcoming. I'll be really happy when your construction is done. Professional and helpful. I'll be really happy when your construction is done. Professional and helpful. More

by wikstromfamily Verified Customer Verified Customer

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Exceptional service every time I visit. My vehicles ate always finished on time and properly serviced My vehicles ate always finished on time and properly serviced More

by kpenh Verified Customer Verified Customer

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Great service at this dealership. I would recommend. Have always used them and I do not see that changing I would recommend. Have always used them and I do not see that changing More

by jphilamalee Verified Customer Verified Customer

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The waiting room was Clean, the personal were professional, on time - very important, enjoyed the free soda, professional, on time - very important, enjoyed the free soda, More

by RONDEE08 Verified Customer Verified Customer

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Buying a car at Ken Garff Honda Riverdale was one of the best car buying experience's I have ever had! Tyler Briscoe, Lizzy Lawrence and Marcus Lunt did a great job of taking care of us! best car buying experience's I have ever had! Tyler Briscoe, Lizzy Lawrence and Marcus Lunt did a great job of taking care of us! More

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They keep you informed, and up to date on everything going on with your vehicle. going on with your vehicle. More

by jinxflgator Verified Customer Verified Customer

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I like the service and the courtesy they provide. I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they g I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they give me the paperwork and indicate items that need attention, their invoice states "RECOMMENDED NOT DONE / DECLINED SERVICES" it then goes on to list the various areas that need attention. Yet when working on the car they never bring those issues up and ask me I want them done while the car is already there. The first I know of those concerns is when I am picking up the car. If I were to want those services done I have to make another appointment and bring the car in on another day. Why not just at least give me the option of having those things done while the car is already in your shop? 2- When the cabin filter or air filter are checked as part of the oil change service why would they charge me a labor cost if I choose to have them replaced with a new one? They have already removed the old ones to check them and they have to put them back in. Does it take more work or time to put a new one in as opposed to replacing the old one? Seems to me you are: a) not being very customer service oriented by charging extra for something you are already doing and b) selling two less parts at prices that would appear to have a pretty high profit margin already (based on prices for the same filters on Amazon or at parts houses). Just curious More

by JEFFREYSBURCHELL Verified Customer Verified Customer

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A breeze setting up the appointment and the dealership was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair req was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair required 2 A/C hoses to be replaced. The work was completed within 2 days (awaiting the hoses) and the system works like a champ. The only comments I had was I think I was charged for the refrigerant that should have been covered by the extended warranty. More

by jcarte23 Verified Customer Verified Customer

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Ken Garff has a very responsive staff who go the extra mile for you and your service needs. mile for you and your service needs. More

by Jason N. Verified Customer Verified Customer

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