Check out Lloyd Wilson's reviews on DealerRater

April 17, 2026

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I'm really not happy - I got my car fixed, got an "all good green" on the post-report for my battery and 2 days later it dies! I have to believe that either Joyce missed something or messed something up. good green" on the post-report for my battery and 2 days later it dies! I have to believe that either Joyce missed something or messed something up. Now my tire warning won't go off I don't know whose fault it is and so I am just rating everybody & everything poor because I am annoyed - so you can figure out who deserves how many stars. More

by LPICONE

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Ed Seager, Ernest Biondolino, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Apr 17, 2026 -

Joyce Honda responded

We’re sorry to hear about your experience and understand how frustrating this situation must be—especially after receiving a clean report and then encountering issues so soon after. While battery performance can sometimes change unexpectedly, we take concerns like this seriously and would appreciate the opportunity to review what happened and make things right. The tire warning you mentioned may also be unrelated, but we’d be happy to check that as well. Please contact our Service Managers, Eric Zacatenco or Erik Matos, at 973-361-1396 so we can take a closer look at your vehicle and address your concerns promptly. We value your feedback and hope to restore your confidence in our service.

April 15, 2026

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Service was great! The staff was super friendly and helpful. I was able to be in and out of there pretty fast. The staff was super friendly and helpful. I was able to be in and out of there pretty fast. More

by Alyssa Pavone

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Apr 17, 2026 -

Joyce Honda responded

Thank you for the great feedback! We're so glad to hear you had a smooth experience and that our team was friendly and helpful. It’s always our goal to make your visit quick and easy—we appreciate you taking the time to share this!

April 13, 2026

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Very good experience the staff were courteous and explained everything fully i would not hesitate in going there again. explained everything fully i would not hesitate in going there again. More

by stillett0

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Apr 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 12, 2026

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brought my van in because of a dead battery problem. My battery was 6 months old and had been replaced my Joyce Honda , The problem happened when I was in my van with the engine off and listening to the My battery was 6 months old and had been replaced my Joyce Honda , The problem happened when I was in my van with the engine off and listening to the radio in accessory mode for about 15 min. when I left the van with the key fob in my pocket and walked away from the van for 2 hrs. When I returned to the van the battery was dead. I explained this to your people and after looking at the van they couldn't find anything wrong. My son who also had a Honda van and experienced the same problem a number of times and also had it looked at my Joyce. it was a new van at the time , he traded it in within the 1st year because of this problem happening a number of times to him. I have heard that Honda has a problem when you exit the vehicle like I did and you return to a dead battery My van is a handicap accessible van which I use to transport my wife in a full size wheelchair. I always keep up with the maintenance on the van to avoid what I went through, More

by jdaquila264

Verified Customer

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Recommend Dealer

No

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Apr 13, 2026 -

Joyce Honda responded

Thank you for taking the time to share this—I'm really sorry to hear about the situation, especially given how important your van is for safely transporting your wife. That must have been incredibly frustrating and concerning. When you brought the vehicle in, we did perform a full inspection and battery/charging system test, and at that time everything came back normal with no faults found. Intermittent issues like this can be especially difficult to diagnose when they’re not actively occurring during testing. We also want to mention that we haven’t seen the van since 3/21, and we’re wondering—has the problem happened again since then? If it has, that information could really help us narrow things down. We truly would appreciate the opportunity to take another look at your van and try again. If the issue can be duplicated or if there are any new patterns or details, our team will do everything we can to get to the root of it and help prevent this from happening again. Please feel free to reach out directly so we can coordinate a convenient time for you. Your safety and peace of mind are very important to us, and we’re here to help. Warm Regards, The Service Team at Joyce Honda Erik Matos 973.361.1396

Apr 13, 2026 -

jdaquila264 responded

Erik, Looks like you have the wrong info on my van, you said you haven't seen the van since 3/21. My van is a 2022 and has been in for service a number of times including the battery replacement on 9/17/2025

April 06, 2026

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The sales shift was very nice. I enjoyed my new car service department. Everybody’s too kind and I enjoy everything’s good thank you very much. I enjoyed my new car service department. Everybody’s too kind and I enjoy everything’s good thank you very much. More

by vk.patel331

Verified Customer

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Recommend Dealer

Yes

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Apr 07, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 06, 2026

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This was my first time using the service department at Joyce. Was impressed with the service. Everyone was helpful and friendly. Joyce. Was impressed with the service. Everyone was helpful and friendly. More

by MESET19

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Recommend Dealer

Yes

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Apr 07, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 03, 2026

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I decided to switch from one dealership to Joyce Honda after having service completed on my older Accord. The knowledge and expertise displayed by the service staff was incredible, not to mention the cour after having service completed on my older Accord. The knowledge and expertise displayed by the service staff was incredible, not to mention the courtesy shown by everyone involved. It was at that point I decided to check out the newer models and was assisted, without stressful pressure, by a fantastic salesman. Needless to say, I upgraded my 2020 Accord to a 2025 Accord. More

by TIP2400

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman

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Apr 07, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 03, 2026

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Was pleased with the communication and quality of work done on my vehicle. Would highly recommend 👌🏽 done on my vehicle. Would highly recommend 👌🏽 More

by MCELWEEJAMES79

Verified Customer

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Recommend Dealer

Yes

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Apr 07, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 27, 2026

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I brought my car in multiple times to have the one tire looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I to looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I took my car in with in a day it said I needed to add air to one tire. The day before my last visit they said it was fine and added air to the tire. Within one day it lost air. Brought is back in and they then said it had a nail but could not be replaced and I needed a new tire. Hmmm More

by JOHNVB

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Charles Mitchell, John Lavelle , Kelly Fields

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Mar 30, 2026 -

Joyce Honda responded

We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning it must have been to make multiple visits for the same issue, only to receive different updates each time. That’s not the level of clarity or consistency we aim to provide, and we apologize for that. Intermittent or slow tire leaks can sometimes be difficult to diagnose, especially if the puncture is small or located in an area that may not be repairable. However, we recognize that the communication along the way should have been clearer and more consistent so you could feel confident in the recommendations being made. Your experience is not being taken lightly. We would truly appreciate the opportunity to review your visits in detail and ensure everything was handled properly, as well as address any remaining concerns you may have. Please reach out to us directly at your convenience so we can make this right. Thank you again for your feedback — it helps us improve and better serve our customers. Warm Regards, Erik Matos 973.361.1396 erik_matos@joycehonda.com

March 23, 2026

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While it appears to be busy and hectic at times, they do attend to your needs. attend to your needs. More

by PAULA.36.B

Verified Customer

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Recommend Dealer

Yes

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Mar 23, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Lloyd Wilson | Page 2

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Joyce Honda

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