Logan Demel | Page 10

Biggers Mazda responded

Thank you for your feedback, and we’re truly sorry to hear about your disappointment. We understand how frustrating this experience has been and take your concerns about the 2.5 engine seriously. Please know that our Service Director or Manager will be reaching out directly to discuss this matter further and work toward a resolution. Your satisfaction is very important to us, and we appreciate the opportunity to address this personally. If the issue has since been resolved, we would be grateful if you’d consider updating your review to reflect your current experience. Sincerely, The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with our team. It's wonderful to know that everything was clearly explained and that you felt informed throughout the car-buying process. We’ll be sure to pass along your kind words to Jennifer, Raul, Peter, and Logan—they’ll really appreciate the recognition! Enjoy your new Mazda, and welcome to the Biggers Mazda family! Best regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for your kind words and recommendation! We're so glad to hear that our team provided you with prompt, polite, and helpful service—it means a lot to us. We'll be sure to share your feedback with Roger, Jason, Logan, and Clemente. They’ll be happy to know they made a great impression! We truly appreciate your support and look forward to seeing you again at Biggers Mazda. Warm regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you for your continued trust and kind words! We're so glad to hear that you've had another great experience with us. Logan and the entire team truly appreciate your recommendation—it means a lot. We're proud to serve you and are always here to help keep your Mazda running at its best. Looking forward to seeing you next time! All the best, The Biggers Mazda Team

Biggers Mazda responded

Thank you, Henry, for taking the time to share your feedback. We're glad to hear that the work met your expectations and that Logan provided a respectful, no-pressure experience during your visit. It’s important to us that our customers feel informed and in control of their service decisions. We also appreciate your honesty regarding the cost of the additional recommendations. Your input helps us continue to improve, and we're always happy to discuss options that work best for your needs and budget. Thanks again for choosing Biggers Mazda — we look forward to serving you again!

Biggers Mazda responded

Thank you for the fantastic review! We're so glad to hear that scheduling was easy and that you appreciated the clear communication throughout your service visit. It's great to know the diagnostic video made things even easier to understand — transparency is something we truly value. We’ll be sure to share your kind words with Logan Demel! We appreciate your trust in Biggers Mazda and look forward to serving you again. Best regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for the kind words! We're happy to hear that you were taken care of right away and that you enjoyed both the quality of service and the clean condition of your vehicle. It’s great to know you’re pleased with the new splash guards, too! We’ll be sure to share your feedback with Ubaldo Villalobos, Jason Riforgiato, and Logan Demel. They will appreciate the recognition. Thanks again for choosing Biggers Mazda, and we look forward to serving you again! Warm regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for your continued trust and loyalty! It means the world to us to hear that you consistently receive the best service and feel well-informed and welcomed every time you visit. That’s exactly the experience we strive to deliver to every customer, every time. We’ll be sure to share your kind words with Ron Liszka, Jim Leichter, and the rest of the team. They will be thrilled to know they’ve made such a positive impact. We're lucky to have you as part of the Biggers Mazda family. Warm regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for the amazing feedback! It means a lot to us that you go out of your way. 30 miles to bring your vehicle to Biggers Mazda is impressive. We're honored by your loyalty and proud to hear that Logan and our team consistently deliver top-notch service. We truly appreciate your continued trust and look forward to welcoming you back for many miles to come. Best regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you for your feedback! We’re glad to hear the inspection video was helpful and that your service was completed sooner than expected. We’re always looking for ways to make your visit more transparent and convenient. We appreciate you choosing Biggers Mazda and hope to see you again!