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Logan Demel
Logan Demel at Biggers Mazda

Logan Demel | Page 3

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
91 Reviews
4.9

91 Reviews

Write a Review

91 Reviews of Logan Demel

April 29, 2026

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Employee Rating

Everyone working there that I've interacted with is very easy to talk to and attentive to my needs. The only complaint I have is being asked to do these surveys every time I get service done. More

by kevinpmenendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clemente Sanchez

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Apr 30, 2026

Biggers Mazda responded

We appreciate your business and we will see if we can stop these types of surveys going forward. Have a Great Day.

April 27, 2026

Dealership Rating
Employee Rating

I've been very satisfied with all the people at Biggers that I have worked with. Logan personifies people skills, willingness to listen and answering questions. More

by pegart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2026

Biggers Mazda responded

Thank you for the kind words and thank you for your business.

April 27, 2026

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Employee Rating

Logan was very professional. He made the experience very easy and enjoyable. Logan is an asset to your staff! More

by phalez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2026

Biggers Mazda responded

Thank you for the positive review. Happy Motoring.

April 25, 2026

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Employee Rating

Their service department has always been honest and never suggested any work be performed when not necessary. More

by rbarrington1501
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

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Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 23, 2026

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Employee Rating

Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda. More

by m-ries0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukas Lazauskas

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Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 14, 2026

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Employee Rating

Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda. More

by ppagliuco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Franco Ruffolo, Marco Palacios

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Apr 15, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 04, 2026

Dealership Rating
Employee Rating

Not great, I usually have good service but the other day you guys never texted me with what was wrong with my vehicle and I ended up waiting an extra 1.5 hours with no one that checked on me or anything. Yo More

by Gregsoltess0
Recommend Dealer
No

Other Employees Tagged: Logan Demel

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Apr 09, 2026

Biggers Mazda responded

We’re very sorry to hear about your recent experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait without updates or support. We’d like the opportunity to make this right and better understand what happened. Could you please provide your name or the name your vehicle is registered under so we can review your visit and follow up with you directly? Thank you for your patience, and we hope to restore your trust in our service.

April 01, 2026

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Employee Rating

Very good customer service and great communication. The car was repaired in a timely manner. More

by NEETZ12
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

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Apr 02, 2026

Biggers Mazda responded

We’re thrilled to hear that you experienced very good customer service and clear communication from our team. Logan will especially appreciate the shoutout! It’s great to know your vehicle was repaired in a timely manner—we always aim to make the service process as smooth and efficient as possible. We truly appreciate your recommendation and look forward to assisting you again whenever you need us. Safe driving!

March 27, 2026

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Employee Rating

The service department was outstanding and did a fast job getting me in and out with my repair to my car More

by seminolemike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2026

Biggers Mazda responded

Thank you for taking the time to share your experience with us! We’re thrilled to hear that our service department provided outstanding service and got you back on the road quickly. We know your time is valuable, so it’s great to know our team delivered an efficient and smooth visit. We truly appreciate your recommendation and your trust in us to service your Mazda. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing Biggers Mazda—we look forward to seeing you next time!

March 24, 2026

Dealership Rating
Employee Rating

Always great I Always have a good experience at biggers Mazda and trust the team More

by Danln07
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

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Apr 02, 2026

Biggers Mazda responded

Thank you for your continued trust and support. We’re so glad to hear that you consistently have great experiences with us—that means a lot to our entire team. Building that kind of trust is exactly what we strive for every day. Logan will especially appreciate your recognition! We truly value your loyalty and look forward to taking care of you and your Mazda for many visits to come. Thanks again for choosing Biggers Mazda!

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