Logan Goulette

I purchased a used vehicle from Handy Downtown / Handy Toyota of St Albans, VT on 4/21/25 as an out of state resident. The vehicle was portrayed to be a safe vehicle by what appeared to be a valid VT stat Toyota of St Albans, VT on 4/21/25 as an out of state resident. The vehicle was portrayed to be a safe vehicle by what appeared to be a valid VT state inspection sticker placed on the bottom left corner of the windshield with an expiration of 12/25. Yesterday on 4/28/25 I brought the vehicle to a Massachusetts Motor Vehicle Safety Inspection station where it failed for a non functioning parking brake and a broken tail light lens. Driving with this rejection is a traffic violation and subject to fines and penalties. This should not be a concern when buying a vehicle from a reputable dealer, and it's not acceptable when the vehicle is represented to be up to safety standards. I have tried contacting the dealer via email and my phone call has been directed to a voice mail box with no response since. The 30 day / 1000 mile limited powertrain warranty and "Handy Care" service that comes with the vehicle sale offering reduced service costs are useless if contact with the dealership is not reciprocal. No where on the sales agreement is it listed to be an "as-is sale." I don't understand how a vehicle can be sold by a dealer that will not pass a basic safety inspection if it has a current state inspection sticker already and was claimed to have gone through a pre-purchase inspection via the CarFax. How do these safety related faults slip through on their end? Based on the lack of communication from the dealer I feel that the inspection sticker that was placed on the vehicle may have been the result of a falsified inspection and was wrongly portrayed as a safe vehicle. If the dealer did this with my vehicle, I question how many other vehicles the dealer has sold that are possibly unsafe while having what appears to be a current valid inspection sticker. Watch out and make sure you get your next vehicle inspected by a third party before committing to a sale where they won't take care of you afterwards. Working with Chris was wonderful and the dealership offered a generous trade in value, but the product and after sale support is severely lacking. UPDATE/EDIT 5/1/25 General Manager Adam L. reached out to me yesterday, I was unavailable. Today we were able to make contact. Adam expressed to me the great pride he has in regards to his family dealership's reputation and wanted to help make things right. He was able to acknowledge the communication failures (which he genuinely seemed unhappy about) as part of a respectful discussion and even offered to split the cost of the emergency brake repairs at a shop close to me. He also was touching base on the other portions of my complaint to a satisfactory standing. I hope the offer is followed through and the dealership can maintain the reputation he wants it to hold. I will update this review on that result. Based off our conversation Adam seems great to work with and an excellent employer to work for. More

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After I emailed the dealership about a car they contacted me right away. I was able to test drive it that day. Everyone was very helpful. me right away. I was able to test drive it that day. Everyone was very helpful. More

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This was the most efficient and friendliest experience I’ve ever had at a dealership. No games, just good service. Thank you!! I’ve ever had at a dealership. No games, just good service. Thank you!! More

by lindseyaowen Verified Customer Verified Customer

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Very courteous and friendly, my wife bought a car there couple years ago and they treated her well also couple years ago and they treated her well also More

by jv071768 Verified Customer Verified Customer

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It's a pleasure to write this well-deserved review following a recent car purchase. Your team demonstrated respect, kindness, friendliness and attention assuring us that our first impression was met w following a recent car purchase. Your team demonstrated respect, kindness, friendliness and attention assuring us that our first impression was met with comfort and satisfaction. We welcomed your informal atmosphere with personable and professional interactions with: Kathleen, Jordan, Logan and Dennis. They are knowledgeable in their fields of expertise and take pride in their work. Our first experience exceeded our expectations and confirmed that we made the right decision choosing your dealership. Your team provided efficient and excellent service, which is a strong reminder that kindness, community and success still exists. Your dealership has earned any future business of ours and deserves a rating of five out of five. More

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Bought my car from here got it home and was checking it out a bit further. Body damage to the front bumper on the bottom. The car is so low you can hardly see it standing up. Dealerships ovbously take a cl out a bit further. Body damage to the front bumper on the bottom. The car is so low you can hardly see it standing up. Dealerships ovbously take a close look at these when buying the cars. My salesman neglected to tell me about the damage. They say there's nothing they can do because I signed the satisfaction paper. I or any of my family or friends will never buy from here again. More

by jacobsylvester802 Verified Customer Verified Customer

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Chris was fantastic throughout the process. My daughter's car was stolen and damaged. It took some time and patience to receive the estimate of damages which affected what we could by. Chris My daughter's car was stolen and damaged. It took some time and patience to receive the estimate of damages which affected what we could by. Chris stayed in contact and kept us informed. Dennis was very thorough in explaining the financial aspects of the purchase. Overall a great experience, highly recommend the sales force and the dealership. More

by kometz Verified Customer Verified Customer

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Nick did a wonderful job with helping me find the perfect vehicle. He listened to exactly what I was looking for and worked within my budget. I would highly recommend Handy’s Toyota for all of your used car vehicle. He listened to exactly what I was looking for and worked within my budget. I would highly recommend Handy’s Toyota for all of your used car needs. More

by mandygooley Verified Customer Verified Customer

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Logan and Zach were great. I had several concerns about the vehicle I was interested in and they helped address every single one of them. A few months later, I'm quite happy w I had several concerns about the vehicle I was interested in and they helped address every single one of them. A few months later, I'm quite happy with the Honda CR-V I committed to. I had a great experience at Handy's. Thanks so much! More

by zeamoonsoulwoodz Verified Customer Verified Customer

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I never met Ethan unless he is the service manager. I bought a used Tundra that had never been truly vetted by Handy's and it had rat's nests impacting the wire harness. Initially Handy's said it was m I bought a used Tundra that had never been truly vetted by Handy's and it had rat's nests impacting the wire harness. Initially Handy's said it was my problem but eventually serviced it, but it took two missed days of work and was I charged for the initial diagnosis. I would never buy from them again.. More

by hynesbrian Verified Customer Verified Customer

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