Logan Hankins | Page 21

Painless and Customer Focused Buying Experience! My twins boys and I were in the market looking for a certified car, as their first to use for school, etc. We stopped by Garavel to look for a Subaru My twins boys and I were in the market looking for a certified car, as their first to use for school, etc. We stopped by Garavel to look for a Subaru, and met with Darlene Miller, who was very helpful and educated us on the different cars that were available at the time. During the visit Darlene showed us the certified Audi we liked very much. She explained the dealership's motivation to sell the car prior to the end of the month, but did not subject us to any aggressive selling. The next day we returned for a test drive, which Darlene accommodated on short notice, and she answered questions we had on the certified program. The following day she arranged to have the car driven to our service provider to have a pre-purchase inspection performed then coordinated to have everything in place for us to purchase the car a couple of days later. We met Logan on the day we purchased the car, and he helped with a quick, painless purchase. The price was very competitive and the car was delivered shining like a new car, detailed prior to delivery. Shortly prior to purchase we learned that there was only one key for the car, and a replacement could run ~$500 - Darlene reached out to the Sales Manager Fumi, and with some help from Yogi, had Fumi on the phone securing a new second key from Audi at no-charge to us. Excellent Customer Service - we would consider Garavel and Darlene for a future car purchase! More

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Awesome Service All of the persons I dealt with today with purchasing my new car were very nice and patient. Joe gave me a lot of information before purchasing the ca All of the persons I dealt with today with purchasing my new car were very nice and patient. Joe gave me a lot of information before purchasing the car, which I really appreciate it. I spoke to Logan and Joe in regards to my budget and they made sure to stay within my budget. I can’t thank them all enough for my car and I am very happy with my purchase! More

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My first car and a great experience Everything was easy from when I walked in to when I drove out. MY parents were pleased, too. Elena, Joe, Logan and Tom were all great, fair and helpfu Everything was easy from when I walked in to when I drove out. MY parents were pleased, too. Elena, Joe, Logan and Tom were all great, fair and helpful. More

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Best First Car Purchase This was the first car I had ever gotten form a dealership. Darlene made it it a painless and easy process helping me find the perfect fit at a great This was the first car I had ever gotten form a dealership. Darlene made it it a painless and easy process helping me find the perfect fit at a great price. Would absolutely recommend, extremely pleasant and helpful employees that care about getting you the right car. More

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Professional, pleasant and NOT pushy We were somewhat on the fence but knew we needed a reliable car to get us to/from work each day, especially given significant work commute. My husban We were somewhat on the fence but knew we needed a reliable car to get us to/from work each day, especially given significant work commute. My husband previously had Subaru cars but I did not. Thanks to Diana we had a great experience, she was very professional, helpful and knows her stuff!. She was very patient with all of our questions and test drives and easy to be around. Thanks Logan too for your additional knowledge and information. More

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Rude and unprofessional used car sales manager Elena in internet sales, Joe in sales, and Jose in finance were all terrific, but a small misunderstanding arose about the odometer reading while we w Elena in internet sales, Joe in sales, and Jose in finance were all terrific, but a small misunderstanding arose about the odometer reading while we were completing paperwork. It was resolved with a token $100 credit, but not before Logan, the used car sales manager, was so rude and abrupt with me and my wife that we almost walked out. I'd had a similar interaction with him a week earlier when I came in to talk about another car I saw online. I'm a local buyer and Garavel has a good local reputation, but I'll never go near them again for a used car as long as Logan works there and I'll advise family, friends and neighbors to do the same. He was unprofessional and soured an otherwise positive experience. I wrote to ownership about what happened and didn't hear back, so apparently this kind of behavior is okay with them. More

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Awesome ! I want to offer a sincere big shout out to Darlene Miller, Sam, Fumi and Yogi ! I can’t begin to tell you how great all of you have been in the sal I want to offer a sincere big shout out to Darlene Miller, Sam, Fumi and Yogi ! I can’t begin to tell you how great all of you have been in the sales process and in assisting me in getting into my new car...especially grateful to Darlene Miller and Jose- you both made a difference in so many ways- thank YOU! More

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Superb Customer / Purchase Experience Every aspect of my vehicle purchase (Certified Pre-Owned) contributed to an outstanding customer experience. My initial inquiry via the Garavel web Every aspect of my vehicle purchase (Certified Pre-Owned) contributed to an outstanding customer experience. My initial inquiry via the Garavel website was answered promptly in a concise response, setting out next step options included test-drive time slot options. Showroom location and visibility made it easy to find, and the showroom itself is modern, and sparkling clean; lively with activity at 5:45 PM on a weekday evening. I was greeted cheerfully by Elena, who asked targeted questions in a brief interview to assemble a profile. Sales Consultant Darlene Miller arrived shortly after -- also cheerfully professional -- to determine my specific interests and to guide me through a most impressive test drive. Darlene introduced me to the modern technology, premium features, and warranty parameters of the 2018 Outback. Darlene later guided me confidently through the finance application, and closed the sale as an expert. I met Logan Hankins and Joe Wiatrzyk in the course of the session, and it was obvious they took pride in working at Garavel. Darlene was away on personal business the next day, and Joe handled the delivery in his own cheerful and thorough approach. I am enjoying the vehicle and its safety and comfort features, and will recommend the Garavel Experience to friends and family. Truly, James More

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Customer services is the best !!! They really help me get my car and i like the services !!! conroy was get he even helped me change insurance and got me a much looker payment for the They really help me get my car and i like the services !!! conroy was get he even helped me change insurance and got me a much looker payment for the car and insurance! More

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Rain rain go away I had the pleasure of going to look at my car on the most rainiest morning this spring. Sam Moscow what's a very impressive salesman. Who ran out in t I had the pleasure of going to look at my car on the most rainiest morning this spring. Sam Moscow what's a very impressive salesman. Who ran out in the rain I took care of everything for my car. I usually have to wait many many hours for a car. I was so happy that the facility was very clean and there was breakfast available at their main office. I was able to meet a lot of the staff and everyone was helpful and friendly. I I had bet other people waiting for their cars and they were very happy with the amount of wait for their cars. My experience with Sam and your staff deserve a standing ovation. Thank you very much Sam and the Subaru dealership. More

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