Loosmane Dessources | Page 7

DCH Wappingers Falls Toyota responded

Mrs. Martin, Thank you for taking my call although we weren’t able to speak at length. I’d like to connect to further address your concerns with the transaction. I know there were some complications with the loan process that we weren’t expecting, and this ultimately caused the time spent here to be longer than normal. I am sorry this took place, and I will work hard to try and avoid this type of situation in the future. I’d rather not go into specifics on a public forum, but please be assured that the challenges with your transaction were due to compliance issues with one lender that we couldn’t clear because of reasons that you were made aware of. We certainly did not want to have your interest rate go up or delay the process any longer than expected. I also am aware that you attempted to obtain financing on your own as well, without success. I am glad that my team was able to ultimately assist in finding a bank that worked with us on this! I have spoken with my service advisor, Keith, who is working diligently to resolve any issues with the car that you are having. I am confident this will also be resolved as quickly as possible. We are happy to provide a loaner car, but please understand that this is proving more challenging in today's world. We simply do not have enough cars to accommodate without a few day's wait from time to time, and getting more is not an option with the shortages and production delays from the manufacturers. Thank you again for your business and I hope that in a short time we can re-gain your trust in us as a dealership that values customer satisfaction. Your patience and understanding are greatly appreciated. Respectfully, Daryl Callahan General Sales Manager 845-296-4231 dcallahan@dchusa.com

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience at our dealership! We hope to see you again in the future!