Loraine Campbell | Page 27

Always treated well at this dealership. Considering how busy it is in the service, the personnel due a great job at taking care of my needs. I am realistic with the wait time that I have Considering how busy it is in the service, the personnel due a great job at taking care of my needs. I am realistic with the wait time that I have there, if I have any wait time at all. I appreciate the BMW of Sarasota. More

by EFRAINO127 Verified Customer Verified Customer

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Fantastic experience I felt there was Great customer service skills and workmanship on my caer. Thanks for the great loaner.. Overall very satisfied with my experience at I felt there was Great customer service skills and workmanship on my caer. Thanks for the great loaner.. Overall very satisfied with my experience at the dealership. More

by BEEMER00007 Verified Customer Verified Customer

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Excellent Judy is a wonderful person, very helpful and a pleasure to talk with. Everyone at the service center was helpful, kind, and friendly to work with. Judy is a wonderful person, very helpful and a pleasure to talk with. Everyone at the service center was helpful, kind, and friendly to work with. More

by MDM0341 Verified Customer Verified Customer

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Best service manager b Greg makes sure everything is done and we are happy and satisfied. He listens, is concerned about the customer, understanding about your situation, a Greg makes sure everything is done and we are happy and satisfied. He listens, is concerned about the customer, understanding about your situation, and knowledgeable. he answers all my questions. More

by gerryz06 Verified Customer Verified Customer

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Thanks Your service rep Judy has been wonderful to work with. Very accommodating and caring. In addition there was a young man I think his name was Ken, gl Your service rep Judy has been wonderful to work with. Very accommodating and caring. In addition there was a young man I think his name was Ken, glasses who was also very helpful. More

by MUSSOVIC Verified Customer Verified Customer

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Oil change My service was very good I'm very happy with BMW of Sarasota and did a great job and very nice and Thoreau and I go out of my way to get there from Po My service was very good I'm very happy with BMW of Sarasota and did a great job and very nice and Thoreau and I go out of my way to get there from Port Charlotte and I would recommend it to anybody and I will be back again thank you More

by HOUNDOGBLUES Verified Customer Verified Customer

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Excellent Service Experience Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was add Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was addressed with my visit and made sure all my questions were answered. Thank you. More

by TSWILL8143 Verified Customer Verified Customer

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Excellent customer service. Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s t Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s the BEST service advisor. I dropped off my X1 on a Saturday. Since I thought my car was going to be ready the next day, I left my work badge in the car. There was a part they still needed so I could pick up my car on Sunday. It was going to take several days for the part to arrive. I called first thing Monday morning to ask if there was anyway I could have my work badge delivered to me. I work for the school board and I go to several schools every day. For security reasons I must have the badge. Loraine, went out of her way to help me get the badge. She found out that one of the service engineers, Carlos lives near me. She assured me I would get my badge that evening. Sure enough, after work Carlos delivered the badge to me. THANK YOU Loraine and Carlos! More

by MAGGIE.CONNELL Verified Customer Verified Customer

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No excuse for poor communication! Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So I was offered a rental car, but had to return it by 1 PM on Sunday, but my car would not be done until Monday. Sonja or Loraine should have told me at the time I scheduled it would take 4.5 hours. I took time off work to do this. Both my husband and I work full time, 6 days a week(during season). His next day off is March 20th, which he might have to reschedule. He took the day off for a very important doctor appointment and now he has to mess with this problem. So are we upset, you bet we are. Its a recall part, so its not like we have done something to the car or could take it somewhere else for service.. Also the appointment on Saturday was rescheduled from January 23, my husband had the day off but was called into work. I just want the BMW dealership to know, not everyone is retired and have the options to work around your schedule. Plus we live 1 1/2 hours from you. All I received that day was an apology! REALLY! More

by DMSCHMITZ59 Verified Customer Verified Customer

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Exceptional service and hospitality! I’ve been a customer of BMW of Sarasota for almost 15 years. They have a fantastic group of dedicated associates that show a true passion for their pr I’ve been a customer of BMW of Sarasota for almost 15 years. They have a fantastic group of dedicated associates that show a true passion for their products. I would highly recommend purchasing a new or used vehicle from them. Their service center is also the best I’ve dealt with especially in comparison to other dealerships in the North East and Europe. Their honesty and integrity have motivated me to stay loyal to the dealership and the brand. More

by MFannnnn Verified Customer Verified Customer

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