Loraine Campbell | Page 28

Ambiguous So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an appt. right away. The brakes were checked, tire inflation & recall done. No charge. THEN Seth tells me oil gaskets are leaking .to the tune of $2700. I deferred. I left cloth under car overnight. NO leaks. I checked oil sensor gauge. NO change. I had my car checked at Encore 2 weeks before BMW & NO problem. Either Seth was lying, mistaken, misinformed or the mechanic is incompetent or all of these. Either way I am reluctant to return to BMW for service. I will continue to be serviced by Encore on 41. I have owned BMW SINCE 2001 and this has never occurred. More

by JOHN Verified Customer Verified Customer

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Sarasota BMW Reliable Dependable Quality Service Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoy Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoying such a fine driving machine. Our service rep Fernando Santori has that knowledge and passion to guide us in running at peak performance. I am a realtor and customers note the car you own and BMW's 5 series carries that image of success. Your other personal are always a delight, Loraine with a sunny smile and so many others. I wish they had name badges so I could tell you how attentive they each are. Your concierge ambassador is always at the ready to help she is a delight. We will miss the car wash service that came with our car. A Merry Christmas and healthy Happy New Year More

by LVGIARRANO Verified Customer Verified Customer

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Had a very good experience. Had to top off fluid level. Manager at entrance was very organized and took care of us quickly. Problem: Several months ago we entered Q and was asked to back out because they Manager at entrance was very organized and took care of us quickly. Problem: Several months ago we entered Q and was asked to back out because they would not wash cars any more. After buying three new cars at the dealership and promised a car wash when we needed one we were quite disappointed to say the least. This time after our car was serviced the manager told us that they again will wash our car. We declined but again are not happy that we were never informed that this service started again. This is also after writing three different times expressing my complaint to manager/owner/salesman. Common courtesy says somebody should have e-mailed us this info. Will I buy my fourth car at Sarasota ? Douglas Edebohls More

by EDEBOHLS2011 Verified Customer Verified Customer

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service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More

by EBERNOTUS Verified Customer Verified Customer

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Best experience service on every BMW in the United States Bmw Of Sarasota come through once again with the highest level of service and professionalism I will keep coming back for many years as they alw Bmw Of Sarasota come through once again with the highest level of service and professionalism I will keep coming back for many years as they always take excellent care of all my Bmws snd extra special M cars entire stuff makes the service process go smoothly and the cars always run like the Percision machines they were designed to perform More

by THERON.W.WRIGHT Verified Customer Verified Customer

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Recall service Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolut Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolutely fantastic with going over my recall parts to other service issues. I very much appreciated that I was not pressured to commit to scheduling my additional service issues in the moment. I felt that I received a wealth of additional information regarding the maintenance and overall health status of my car that I wasn’t fully aware of. It was refreshing to be treated as a human and not just a number. All the kindness I received was genuine and not forced. More

by Jess Verified Customer Verified Customer

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