Lorena Barker | Page 15

Lack of communication I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under I bought my New truck 3 weeks ago. A part was missing back door panel loose new one had to be ordered and there is a knocking sound coming from under my hood. I was contacted by Ms Barker on Monday and she assured me that she would keep me posted and get this resolved i actually felt good going into this. well its Friday ive left several message and no return call. I then was told that my calls needed to be referred to management. Horrible customer service. I contact ford and was told to take it to another dealership to get this knocking sound duplicated. Called another dealership they are happy to look at my truck for me to try to get this resolved being that ive only had this New truck for 3 weeks and 7 of those days was in the shop. So disappointed i heard such good things about planet ford in humble. More

Print

After encountering previously unknown issues with my truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response truck right after purchasing it, I was starting to worry if I had made the right choice in truck, dealership purchase. I finally recieved a response from Lorena Barker and she made everything going forward super smooth! She worked with me to get the repairs addressed and finished quickly. She turned my initial exerience with this dealership completely 180 degrees and I am very grateful to her. Thank you, Lorena! More

Print

Was headed out of town, they were able to get me in and out quickly at the end of the day. Thank you for your help!! out quickly at the end of the day. Thank you for your help!! More

Print

I have been a customer of this dealership for 15 plus years. I have had nothing but good experience with them. Their staff is always helpful and pleasant. years. I have had nothing but good experience with them. Their staff is always helpful and pleasant. More

Print

good service i like Randall Reed Ford Humble location wonderful services they get me in and out something for a oil change if not we can go next door to Quick Lane i like Randall Reed Ford Humble location wonderful services they get me in and out something for a oil change if not we can go next door to Quick Lane More

Print

This dealership had extremely fast service and very friendly people! I would highly recommend this location in humble to anyone needing work done in their vehicle! friendly people! I would highly recommend this location in humble to anyone needing work done in their vehicle! More

Print

Excellent service by this dealership Very pleased with the service that I received from this ford dealership. Kept updating how the service was going on with my F-150 Ford Very pleased with the service that I received from this ford dealership. Kept updating how the service was going on with my F-150 Ford More

Print

Very professional, courteous and thorough. Great people to work with for service on our F150 and F450. Jeff Stapp runs a great service department with excellent techs. to work with for service on our F150 and F450. Jeff Stapp runs a great service department with excellent techs. More

Print

first time buyers and we were very nervous. Great Experience My husband and I went in with a print out of the truck we wanted, we had found it on line at plant fords website. They still had it, and we test drove My husband and I went in with a print out of the truck we wanted, we had found it on line at plant fords website. They still had it, and we test drove it and feel in love with it!! Our sales person was Kevin, he was very new to plant ford but if he didn't mention it, we would have never guessed. He was knowledgeable, kind, an over all pleasure to do business with. We did see a scratch on one of the doors and one of the back up sensors were really loose Kevin had Lyndi come by and talk to us. She scheduled us an appointment, got us a rental, they fixed everything and detailed the inside and outside, plus we left with a full tank of gas! For first time buyers, this was an unbelievably easy and great experience. Each person we came in to contact with, were each a pleasure. More

Print

Took my suv in for service work and a inspection. Like always Rosie is amazing. If anyone is reading this see Rosie in the service dept. she’s the best!! always Rosie is amazing. If anyone is reading this see Rosie in the service dept. she’s the best!! More

Print