Lorena Barker
Lorena Barker at Randall Reed's Planet Ford

Lorena Barker | Page 14

Customer Service Drive Manager

Randall Reed's Planet Ford

19000 Highway 59 North
Humble, TX 77338

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4.8
169 Reviews
4.8

169 Reviews

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169 Reviews of Lorena Barker

June 11, 2023

Dealership Rating
Employee Rating

Dropped my truck off and had a good turn around. They took care of everything and ordered my recall components. Hopefully the wiper motors come in at the same time as the arms. Thanks for the quick More

by ADAMS1756
Recommend Dealer
Yes

Other Employees Tagged: Scott Morrison, Amanda Wade , Brian Smith

June 10, 2023

Dealership Rating
Employee Rating

Excellent service from Mr. Rodney Bogany aswell as kept me informed thru the entire process. I will be returning to Planet Ford 59 service department from this day forward. Nic More

by SAMTFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 10, 2023

Dealership Rating
Employee Rating

Repairs were done, but it takes too long. I think they are doing a fine job and More

by WRAYWARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Silva, Walter Vickers, Scott Morrison, Amanda Wade, Adrian Allen , Brian Smith, John 'JT' Thomas

June 10, 2023

Dealership Rating
Employee Rating

The people on the service drive were great. Technicians took real good care of of my truck. More

by RACETIME188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Silva

February 07, 2023

Dealership Rating
Employee Rating

Absolutely amazing experience, from first call to driving off the lot! HUGE thank you to Lorena for recommending Darren!!! Darren and Kevin were so helpful with my experience! So attentive and patient wi More

by tcastanie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz , Darren Urie

January 12, 2023

Dealership Rating
Employee Rating

Serious about commitment to the customer service needs and satisfaction of work on their vehicle More

by Lillie.ryans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John 'JT' Thomas

January 05, 2023

Dealership Rating
Employee Rating

Have always got great service JT has always taken care of my needs have always gotten great service More

by Is112048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John 'JT' Thomas

August 05, 2022

Dealership Rating
Employee Rating

Bad customer service. Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, More

by Stayawayfromhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Todd Silva , John 'JT' Thomas

August 15, 2020

Dealership Rating
Employee Rating

Lorena Barker Was really helpful. I need an oil change Lorena took care of me and my family she got me took care of me like a real professional. I have my wife and kids we me and she treated us like famil More

by miguel.urieta
Recommend Dealer
Yes
Sep 28, 2020

Randall Reed's Planet Ford responded

Miquel, thank you for taking the time to share your kind review and let us know that Lorena was helpful during your service visit. Plese let us. know if you need any additional assistance. We are always here to help.

August 08, 2020

Dealership Rating
Employee Rating

Stuart McKenry this person has been helping me and my family for over 7 years he’s an excellent person very professional I recommend this person to anyone More

by miguel.urieta
Recommend Dealer
Yes

Other Employees Tagged: Kevin McKinnon , Jose Castillo, Stuart McKenry

Sep 28, 2020

Randall Reed's Planet Ford responded

Miguel, we appreciate you sharing this and your other review for our team members that you have work with over the years. We thank you for choosing us and entrusting us with your car care needs, and we are happy to read that Stuart always takes great care of you. Let us know if we can ever be of any further help.

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