Lorena Barker | Page 2
Customer Service Drive Manager
Randall Reed's Planet Ford
19000 Highway 59 North
Humble, TX 77338
113 Reviews
Write a Review113 Reviews of Lorena Barker
January 29, 2024
Nos gustó la experiencia de poder adquirir nuestro vehículo con ustedes por qué nos ayudaron y explicaron todo tanto el vendedor como el financiamiento todos fueron muy amables vehículo con ustedes por qué nos ayudaron y explicaron todo tanto el vendedor como el financiamiento todos fueron muy amables More
Other Employees Tagged: Billy Harvey, Zeke Moreno
January 25, 2024
Amazing dealership love the service experience would definitely recommend to all friends and family to come definitely recommend to all friends and family to come More
Other Employees Tagged: Hervey Ayala, Todd Silva, Juan Barcenas, Billy Harvey, Walter Vickers, Stuart McKenry, Scott Morrison, Manny Diaz, Adrian Allen
January 22, 2024
This is the greatest service team I have ever done business with. Very caring of me and my tiime. business with. Very caring of me and my tiime. More
Other Employees Tagged: Todd Silva, Amanda Wade
January 21, 2024
Most amazing experience i have ever had at a dealership. My service advisor was nothing less than a Rockstar!!! Bbb My service advisor was nothing less than a Rockstar!!! Bbb More
Other Employees Tagged: Todd Silva, Blain Black, Mike Reed, Brittany Gerber , Carlton Cooper
January 10, 2024
Steven was awesome! Extremely friendly and professional, I told him he should be a manager! Extremely friendly and professional, I told him he should be a manager! More
Other Employees Tagged: Todd Silva , Steven Bishop
December 29, 2023
Randall Reed is great and very knowledgeable. He helped with me any questions I had about the vehicle and was able to go over and beyond by working with my military schedule. I am very thankful t He helped with me any questions I had about the vehicle and was able to go over and beyond by working with my military schedule. I am very thankful that he was my salesman at FORD. More
Other Employees Tagged: Richard Fuller, Gary Ryan, Ken Riley, Scott Morrison, Zeke Moreno, Guy Guidry, Juan (JP) Perez, Michael Grissom, Adrian Allen
December 22, 2023
The salesman did not not install the trailer hitch liked they said they would. Ok they said they would. Ok More
Other Employees Tagged: Amanda Wade, Adrian Allen
December 20, 2023
Took my 2017 Ford Mustang in with yellow wrench light on and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. Acco and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. According to the engine tech there was a gauge in the engine (per service advisor it was a manufacturer defect) which allowed coolant into cylinder. I questioned this because if it was a manufacturer defect it wasn't a new issue so why is my vehicle performing poorly all of a sudden. I never got an answer on that. After paying $5095 to have the engine repaired I picked my car up and was unable to drive it off the dealership lot. The wrench light was still on and it was still hard shifting. The car stayed there and a censor was replaced. I was told a second time that my car was ready and it did the exact same thing I was back at the dealership within 15 minutes. Additional, repairs were done to the transmission main harness, and I've not had that problem again. My vehicle was misdiagnosed originally and I'm out off pocket for $5000 as a result. The repairs there were made had nothing to do with the issue I brought my car in for. More
Other Employees Tagged: Todd Silva , Mark Mundy
December 14, 2023
Body shop did a great job on my truck. The staff was very helpful and help me with my rent car. The staff was very helpful and help me with my rent car. More
Other Employees Tagged: Todd Silva, Francisco Lona
December 01, 2023
this dealership has the most helpful employees I've visited while selecting my new vehicle . They where my last stop shopping. I'm happy to know them. Treated like a Queen!!! thanks! Mz.williams visited while selecting my new vehicle . They where my last stop shopping. I'm happy to know them. Treated like a Queen!!! thanks! Mz.williams More
Other Employees Tagged: Richard Fuller, Gary Ryan, Ken Riley, Kevin McKinnon, Manny Diaz, Zeke Moreno, Juan (JP) Perez, Lyndi Sage - Walker, Adrian Allen , Rodney planet ford, service dept