Lorena Martinez | Page 4

Audi Rancho Mirage responded

Thank you for your feedback and for choosing Audi Rancho Mirage Service. We’re delighted to hear your experience was courteous, clean, and thorough, and that Jackie provided great support throughout your visit. Delivering timely and attentive Audi service is always our priority. We look forward to welcoming you back again.

Audi Rancho Mirage responded

Thank you, Marc, for your kind words and for choosing Audi Rancho Mirage. We’re glad to hear our sales and service teams were helpful and patient in assisting you. Providing a smooth and enjoyable Audi experience is what we strive for, and we’re happy to know you had a great visit. We look forward to assisting you again in the future!

Audi Rancho Mirage responded

Thank you, Fredde, for your feedback and for choosing Audi Rancho Mirage. We’re glad you visited us and appreciate your 4-star review. We sincerely apologize for the lack of clear communication regarding our credit card policy and the 3% processing fee. Transparency is an important part of delivering a premium Audi service experience, and we understand how an earlier heads-up would have been helpful. Your feedback will help us improve our communication moving forward, and we hope to provide you with an even better experience next time!

Audi Rancho Mirage responded

Thank you, Karen, for your 5-star review of Audi Rancho Mirage. We’re glad to hear you continue to receive great service from our team. We also appreciate your feedback regarding the 3% surcharge and understand how an upfront explanation would be helpful. Providing a transparent, high-quality Audi service experience is our priority, and we look forward to assisting you again!

Audi Rancho Mirage responded

Thank you for your feedback and for your long-term loyalty to Audi Rancho Mirage. We’re truly sorry to hear that your recent experience did not meet your expectations. Your continued trust over the years means a great deal to us, and it’s concerning to hear that we may have fallen short. We would genuinely appreciate the opportunity to speak with you directly and better understand what happened so we can address your concerns and work toward a resolution. Please contact our Service Manager, Chad Ingram, at cingram@indigoautogroup.com, at your earliest convenience. We would value the chance to make this right.

Audi Rancho Mirage responded

Thank you for your kind feedback about Audi Marin. We’re delighted to hear that Lorena provided outstanding service and that her personality made your experience even more enjoyable. It’s great to know the work was completed on time and met your expectations. Providing a seamless, timely, and customer-focused Audi service experience is our priority, and we truly appreciate your support. We look forward to assisting you again in the future!

Audi Rancho Mirage responded

Thank you for your kind feedback and for choosing Audi Marin. We’re thrilled to hear Lorena provided such exceptional customer service and care. We truly appreciate your recognition and are proud to have her on our team. We look forward to assisting you again in the future.

Audi Rancho Mirage responded

Thank you for your feedback and for recognizing the friendly and helpful team at Audi Rancho Mirage. We’re sorry to hear about the inconvenience with rental car availability and the repeated visits for the door issue. Providing a smooth and convenient Audi service experience in Marin is very important to us, and we appreciate you bringing this to our attention so we can continue improving. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again.

Audi Rancho Mirage responded

Thank you for the great feedback and for choosing Audi Rancho Mirage. We’re thrilled to hear that Lorena took such great care of you and helped coordinate your loaner vehicle while ensuring your Audi service was handled properly. Providing a smooth and convenient Audi service experience in Rancho Mirage is what our team strives for, and we truly appreciate your support of Audi Rancho Mirage. We look forward to assisting you again in the future!

Audi Rancho Mirage responded

Thank you for the kind feedback. We’re glad your maintenance visit was stress-free and that our team made the experience pleasant. We’ll be sure to share your recognition with Ms. Martinez—she’ll appreciate the shoutout. Thank you for choosing Audi Rancho Mirage, and we look forward to seeing you again!