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Lorena Ortiz

Overview Reviews (159) Inventory (707)

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Lorena Ortiz

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

I offer my clients a low pressure, respect and fun experience along with great customer service both during and after the sale, working for you at YOUR pace!!! Feel free to call me or stop by and say hello!!! Instagram: @loren_lexusgirl ___________________________________ Ofrezco a mis clientes una experiencia sin presión, respeto y diversión, junto con un excelente servicio al cliente tanto durante como después de la venta, ¡trabajando para usted a SU ritmo! ¡No dude en llamarme o pasar a saludarme! Instagram: @loren_lexusgirl

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4.8

159 Reviews

Overview Reviews (159) Inventory (707)

Dealership Experience

6 yrs, 7 mos

Industry Experience

8 yrs, 7 mos

Languages Spoken

English

Spanish

4.8

159 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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159 Reviews of Lorena Ortiz

December 12, 2025

Dealership Rating

Employee Rating

The whole time I was there I was treated with respect and.they took the time to work with me. Excellent customer service. and.they took the time to work with me. Excellent customer service. More

by VONDYBURCH

Verified Customer

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mo Alkabouni

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Dec 12, 2025 -

Lexus of Pembroke Pines responded

Hi Vondy, we love hearing that our team showed you respect and excellent service from start to finish. Thank you for choosing Lexus of Pembroke Pines!

December 10, 2025

Dealership Rating

Employee Rating

Outstanding opportunity to deal with professionals during my vehicle upgrade. The whole team worked well together. Matched my request & needs to the perfect vehicle. Thanks for the great service. my vehicle upgrade. The whole team worked well together. Matched my request & needs to the perfect vehicle. Thanks for the great service. More

by JUS4DEX195

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hotneil Crespo

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Dec 10, 2025 -

Lexus of Pembroke Pines responded

Thank you for the glowing feedback! We're thrilled to hear that our team provided outstanding service and matched you with the perfect vehicle. We truly appreciate your business at Lexus of Pembroke Pines!

November 05, 2025

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Employee Rating

Very patient kind and helpful. His service was exceptional and was able to find me the best car at the best price highly recommended. His service was exceptional and was able to find me the best car at the best price highly recommended. More

by chichierw

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Nov 06, 2025 -

Lexus of Pembroke Pines responded

We're so pleased to hear this thoughtful feedback! Thank you from all of us at Lexus of Pembroke Pines!

October 08, 2025

Dealership Rating

Employee Rating

Thanks Lorena for taking good care of us & for staying later to make sure my daughter's transition went smoothly. Appreciate you Also Thanks to Darrell for taking the time to explain the process to my d later to make sure my daughter's transition went smoothly. Appreciate you Also Thanks to Darrell for taking the time to explain the process to my daughter as this was her first time purchasing a car. More

by dbulgin1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 09, 2025 -

Lexus of Pembroke Pines responded

We're excited to hear that Lorena and Darrell made your daughter's first car-buying experience smooth and memorable. We will be sure to pass along your kind words to the team. Thank you for choosing Lexus of Pembroke Pines!

September 22, 2025

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Employee Rating

Had an amazing experience purchasing my lexus gx550. Good dealership special thanks to Mo! Recommend Good dealership special thanks to Mo! Recommend More

by sergeysadykov23

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dulce Perez

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Sep 23, 2025 -

Lexus of Pembroke Pines responded

Thanks for choosing Lexus of Pembroke Pines! We will pass along your kind words to Mo and the team. Enjoy the Lexus GX 550!

September 04, 2025

Dealership Rating

Employee Rating

My salesperson, Luis, and the Finance Manager, Mrs. Parra, were absolutely amazing! Mrs Parra took her time to figure out the pricing, and Luis was great; he didn't try to sell me, but provided realist Parra, were absolutely amazing! Mrs Parra took her time to figure out the pricing, and Luis was great; he didn't try to sell me, but provided realistic options. More

by BARBARA Koppich

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zulimar Parra, Luis Amato

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Sep 08, 2025 -

Lexus of Pembroke Pines responded

Hi Barbara - It's wonderful to hear that Luis and the team made your experience so smooth and pressure-free! Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback with us.

August 13, 2025

Dealership Rating

Employee Rating

Super feliz con el trato de Lorena Ortiz 20 de 10 super amiable y atenta ..! amiable y atenta ..! More

by samira.1323

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Aug 14, 2025 -

Lexus of Pembroke Pines responded

Gracias, Samira, por las 5 estrellas para Lorena del equipo de Lexus of Pembroke Pines! Apreciamos su apoyo y le enviamos un amistoso saludo.

August 03, 2025

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Employee Rating

El mejor dealer de todos llevo muchos años con ellos y nuestra vendedora especial se los recomiendo nuestra vendedora especial se los recomiendo More

by LIANETPERDOMO92

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Aug 06, 2025 -

Lexus of Pembroke Pines responded

Apreciamos la enorme confianza depositada en nuestro equipo de Lexus of Pembroke Pines, Lianet! Gracias por las 5 estrellas para nuestro equipo.

August 01, 2025

Dealership Rating

Employee Rating

It is a great pleasure to be able to say a few words about Ms. Lorena Ortiz. from the first moment we met Lorena it was a feeling of confidence that we were her first priority. With zero reservation I about Ms. Lorena Ortiz. from the first moment we met Lorena it was a feeling of confidence that we were her first priority. With zero reservation I will over and again direct friends to Lorena for a very confident buying experience. Lorena is a major asset to your dealership. More

by defenderone

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Rivera, Carlo Castillo, Rohan Alexander

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Aug 01, 2025 -

Lexus of Pembroke Pines responded

We’re glad to hear Lorena made your experience so positive and comfortable from start to finish. Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback - we’ll pass along your kind words to her!

July 29, 2025

Dealership Rating

Employee Rating

Incredible experience from all the staff that supported us, it was a really quick operation. us, it was a really quick operation. More

by odisser.barreras

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Jul 30, 2025 -

Lexus of Pembroke Pines responded

The entire team at Lexus of Pembroke Pines is so glad we earned your business. Thanks so much!

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