Lori Gong
Lori Gong at Heiser Toyota

Lori Gong | Page 11

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
129 Reviews
4.7

129 Reviews

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129 Reviews of Lori Gong

September 13, 2024

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Employee Rating

Lori was awesome! She worked with me to coordinate my oil change and shuttle to Whole Foods which I really appreciate because I’m going through cancer treatments. Her More

by Jen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 13, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Jen! We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori, and we look forward to working with you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 09, 2024

Dealership Rating
Employee Rating

Very nice experience and was a very fast trip my car was in and out of there More

by Mia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski , Christopher Dixon, Matt Foti, Christopher Graesing, Joshua Porter

Sep 09, 2024

Heiser Toyota responded

Mia, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 29, 2024

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Me siento satisfecho con el trabajo de ustedes, Para mí es un placer estar con ustedes. More

by Carlos portes paulino
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Christopher Dixon, Matt Foti, Christopher Graesing, Joshua Porter

Aug 30, 2024

Heiser Toyota responded

Thank you, Carlos! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 25, 2024

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Employee Rating

I’m very satisfied with the service they provide, each time I’ve gone in the past 2 years I’m very thankful More

by none23
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

Aug 26, 2024

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 17, 2024

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Waiting time was acceptable but the bill was significantly higher than what was quoted before I went there. Bill was then adjusted to the price quoted. More

by TOMBON1969
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 19, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 17, 2024

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Employee Rating

Nice and quick oil change. Lori was very nice and accommodating. Would go back for another oil change. More

by rosetta.nw
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 19, 2024

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 16, 2024

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Employee Rating

Very nice and accommodating. Nice and clean facility. Desk and scheduling very pleasant. Smooth and Easy transaction. Thank you Toyota Heiser. More

by jayrome.gayo.dg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther , Christopher Dixon, Matt Foti, Christopher Graesing, Joshua Porter

Aug 17, 2024

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 10, 2024

Dealership Rating
Employee Rating

From the first contact when I called with questions to when I entered the dealership to have my key programmed and paid for the services, all expectations were exceeded. Friendly, courteous, professional, More

by TUINSTRAS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Graesing

Aug 11, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 09, 2024

Dealership Rating
Employee Rating

Professional service and the facilities are nice. Told me what they were going to do to my vehicle. More

by MICHAELKAMARAINEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Dixon

Aug 11, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Michael, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 09, 2024

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Employee Rating

Service was great. The people I spoke with were professional. BUT I only drove a block when I noticed the passenger back tire was not secure. The tech only put the lug More

by robert.rathmanner
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Aug 14, 2024

Heiser Toyota responded

Providing a positive experience is our top priority, Robert, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Aug 14, 2024

Heiser Toyota responded

Providing a positive experience is our top priority, Robert, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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