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Lori Gong
Lori Gong at Heiser Toyota

Lori Gong

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
131 Reviews
4.7

131 Reviews

Write a Review

131 Reviews of Lori Gong

September 07, 2026

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Employee Rating

Good job and great customer service the advisor knows what he doing and manager Matt was great More

by chauncey.lovett
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Vincent Lor, Jessica Phillips, Tom Lowther, Nathaniel Jenkins, Kevin Cameron

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Sep 07, 2026

Heiser Toyota responded

We’re glad our service advisor’s knowledge and our manager’s guidance ensured smooth service on your Chevrolet Tahoe. Your kind words mean a great deal to us. Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

August 17, 2026

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Very nice dealership and very nice staff that was helpful and answered all of our questions More

by danielle.a.hanchett
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina

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Aug 19, 2026

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Gary Jaros - General Manager 414-357-2100 gary.jaros@heiser.com

December 12, 2025

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Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs. More

by tonyampeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Peter Miszewski

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Dec 12, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 09, 2025

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Very good attention and efficient service They took less than the estimated time and I liked that More

by marianamarisol1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Peter Miszewski

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Oct 09, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2025

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This toyota dealer gets things done at a timely manner and has good customer care. More

by TWIINVANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Peter Miszewski, Joshua Porter

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Jul 31, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 28, 2025

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Everyone was nice and polite that I dealt with from the person that scheduled my appointment and even text me a coupon code to the guy that took payment. More

by Dschneidersr20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

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Jul 28, 2025

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 30, 2025

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Employee Rating

Clean Fair personable helpful. Coffee needs improving. Sincere. Cooperative. Strong team approach to helping customers. More

by jbuntrock8589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Nathaniel Jenkins, Kevin Cameron , Peter Miszewski, Joshua Porter

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Jun 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 10, 2025

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Employee Rating

Great job with great insights on troubleshooting job. satisfaction and efficiency is good thanks you More

by joelovett19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Jessica Phillips, Tom Lowther, Michael Wemmer, Kevin Cameron

Print
Jun 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 06, 2025

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I like that l got to watch them doing my inspection of my car. The tech was very nice. More

by pacificaboy22197
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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Jun 06, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2025

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Employee Rating

Quick turnaround on my oil change I brought my car in for an oil change and tire rotation. They got it completed in less than an hours time. More

by Ltucker.fitness
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

Print
Jun 04, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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