Lori Heinz
Lori Heinz at St Cloud Toyota
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Lori Heinz | Page 3

Assistant Service Manager

St Cloud Toyota

418 Second Street South
Waite Park, MN 56387

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4.8
337 Reviews

Dealership Experience

13 yrs, 1 mo

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

4.8

337 Reviews

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337 Reviews of Lori Heinz

October 21, 2022

Dealership Rating
Employee Rating

Prompt and Professional service! Honest and transparent with financing. Loyal to returning customers. Great experience! Definitely recommend visiting St. Cloud Toyota whether you ar More

by markericksondo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2022

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone.

October 20, 2022

Dealership Rating
Employee Rating

Very happy with the service at St Cloud Toyota. Lori does a fantastic job in working with the customer. More

by gadway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 21, 2022

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

October 14, 2022

Dealership Rating
Employee Rating

My Highlander has always been well taken care of at St. Cloud Highlander. Quality work is appreciated from the service department. More

by prmullen24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Faber

Oct 14, 2022

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

October 12, 2022

Dealership Rating
Employee Rating

Have always had good service with this dealership and enjoying my Prius it's been a good car. More

by ramwoods2000
Customer Service
Friendliness
Recommend Dealer
Yes
Oct 12, 2022

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

October 02, 2022

Dealership Rating
Employee Rating

Toyota . ..love the cars Toyota love the cars love the cars love the cars coo More

by koloalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Pope, Rob Gable, Brian Eikmeier, Dan Faber , Marvin Graham, Candi Obrien, Alem Sanchez, Tamrarai Schouveller

Oct 03, 2022

St Cloud Toyota responded

Thank you for leaving a review! We appreciate having you as a customer. If there's anything we can do for you to increase the star rating, please let us know.

September 08, 2022

Dealership Rating
Employee Rating

ROB is excellent. He makes sure my 2007 Toyota Camry Hybrid is in the best condition. More

by KATHRYNFMCCANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rob Gable

Sep 09, 2022

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

Sep 09, 2022

KATHRYNFMCCANN responded

Thank you St. Cloud Toyota for employing such a fantastic person. He has been very helpful, supporting me, advising me since we've met. Kathryn F McCann

August 26, 2022

Dealership Rating
Employee Rating

I had a problem after my first visit but they scheduled another appointment addressed the issue. More

by yahye202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 26, 2022

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

August 18, 2022

Dealership Rating
Employee Rating

My vehicle's trunk swings hard when it opens. A tech checked and stated that the trunk strait needs to be replaced but they won't run it through Toyota warranty because they think there's damage. More

by yahye202
Recommend Dealer
Yes

Other Employees Tagged: Tamrarai Schouveller

Aug 24, 2022

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Our service manger, Ben Becker has tried to contact you. Please call 320-253-2581 at your earliest convenience.

August 18, 2022

Dealership Rating
Employee Rating

Have always been happy with St. Cloud Toyota and their service people. Lori/Dan were always great to work with. This is the first time I have dealt with Rob and very good also. More

by 1962carlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Pope, Rob Gable

Aug 18, 2022

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer.

July 22, 2022

Dealership Rating
Employee Rating

I have a very complicated vehicle! ! I keep getting a message that I need an oil change that has already been done. So I asked them to clear that message! They did not do It --so I am g More

by CCeilola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tamrarai Schouveller

Jul 28, 2022

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your experience with us. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

Jul 28, 2022

CCeilola responded

last week I was up at st. cloud toyota for service. I asked for someone to clear the message telling me that I was due for an oil change that I already had. I was also told that I would receive a car wash & both times it never happened.

Jul 28, 2022

St Cloud Toyota responded

Good afternoon. Our service manager has been in contact with you to walk you through clearing the maintenance message on your vehicle. We apologize we were unable to give a car wash since it was being repaired. Please stop by whenever convenient to receive your car wash.

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