Lou Frasca

Came to look at Jeeps and left with a GMC Sierra. Even after making Mike Potenza track down 5 Jeeps and then changing my mind and going with a pickup, Mike was patient and a pleasure to to deal with. Even after making Mike Potenza track down 5 Jeeps and then changing my mind and going with a pickup, Mike was patient and a pleasure to to deal with. Mike Potenza was great and would recommend him to anyone looking for a car. More

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They asked me how to contact me and then they never did contact me. I sent them 2 emails and they never responded. I was literally ready to come test drive a truck but they never responded. contact me. I sent them 2 emails and they never responded. I was literally ready to come test drive a truck but they never responded. More

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Thanks for great service!I’d like to give kudos to Tony Thanks for great service! I’d like to give kudos to Tony Del Prete for providing an outstanding service and delivering a great value to me as a cus Thanks for great service! I’d like to give kudos to Tony Del Prete for providing an outstanding service and delivering a great value to me as a customer. I stopped by today to do a test drive on a new vehicle (Expedition). Tony took great care of showing the vehicle to me, he provided excellent information about vehicle features and options, both interior and exterior and demonstrated functionality of multiple systems. During the test drive Tony went over some additional driving related vehicle capabilities (like ability to switch from 2 to 4-wheel drive mode on the fly, assisted parking and similar) and answered the questions I have with patience and smile (which I could feel behind the mask – Covid protocol). During subsequent pricing negotiations Tony was amendable to my suggestions and assisted with my exploration of financing options, dealer-provided incentives and additional line items on the purchase. He was not pushy, demanding or unreasonable at all – it was a pleasure dealing with him even for what sometime could be a challenging pricing discussion. Additional shout out to Sales Manager Bob Champagne – he was willing to negotiate and compromise on some aspects of the deal that were important to me. Thanks Bob, I greatly appreciate your assistance to arrive at a result I was very comfortable with! Finance manager Bob Pierce did an excellent job in explaining various additional coverage options to me and weighting pros and cons of each one in a balanced manner – again, no pressure whatsoever! A great person to deal with, and it was really easy to sign everything once we dialed in all the details of my purchase. Overall, I am very happy with this dealership – I never bought from them before (they are not that close to where I live), I visited because 1) they had vehicle with features I wanted in stock, 2) they had great reviews here, and 3) everyone I interacted with was very pleasant to deal with. I highly recommend Imperial Ford for your purchase of a new vehicle based on outstanding service I received here today. (Cannot share experience buying a used vehicle since it was not applicable to me). More

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We had a great experience working with Imperial Ford. Ali Kehail was very accommodating when working with my daughter. He saw that she got the 2017 Escape that she wanted, at a monthly payment she could affo Kehail was very accommodating when working with my daughter. He saw that she got the 2017 Escape that she wanted, at a monthly payment she could afford. I would highly recommend Ali. More

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I found out last Friday that it was time for a new vehicle. I wasn’t expecting that news at all and immediately stressed out. The first call made was to Lou at Imperial. I’ve always had great luck the vehicle. I wasn’t expecting that news at all and immediately stressed out. The first call made was to Lou at Imperial. I’ve always had great luck there. Just a few hours later he emailed me about 6 different cars. All of them exactly in the budget I had and mileage I was looking for etc. The very next day I met with Ali. He’s amazing showed me a car that I fell in love with immediately! Had me driving home in it within just a few hours! Thank you so much Imperial Ford!!! More

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Great Experience!! I've been thinking about getting a new car for an year now, but only got serious about it in the past month or so. After researching online and in I've been thinking about getting a new car for an year now, but only got serious about it in the past month or so. After researching online and in a few local dealerships, I came across Imperial Ford on CarFax, with a really good deal on a Ford Escape Titanium I was interested on. I then added my e-mail to the car listing and was contacted by e-mail later on the same day by Jim. A week later, I decided to call them to schedule an appointment to test drive the same car. A few minutes later, my assigned sales agent, Morgan, send texts with the information about the car to include a video detailing all its features. During my appointment I was welcomed by Thomas, who walked me to Morgan. On the test drive, she was very honest and upfront about her sale approach and never forced me to take any decisions without knowing the whole picture. She took her time to explain the whole process, and how she would handle all the paperwork to make this whole process as smooth as I possible. I also met Lou Carvalho and David Kerr, who went above and beyond to not only make my visit a great one, but were extremely patient on explaining every detail and transparent in every step of the way. And for gifting my boyfriend and I a gift certificate for the diner across the street! I'd highly recommend them to any of my family and friends. If you're looking for a welcoming place, friendly employees who don't push a sale on you, and a great deal, this is the place! More

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Great experience with a great salesman This is the third vehicle that we have purchased at Imperial. Our salesman Chris Meehan was beyond helpful and accommodating. He was very thorough and This is the third vehicle that we have purchased at Imperial. Our salesman Chris Meehan was beyond helpful and accommodating. He was very thorough and non-invasive. He was eager to make a deal without being overly pushy. He was a man of his word and we made a deal. More

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Got the car I wanted at the price I wanted. Imperial Ford had the best selection of used cars in the area by far, and I was able drive several before deciding on exactly what I wanted. It turned Imperial Ford had the best selection of used cars in the area by far, and I was able drive several before deciding on exactly what I wanted. It turned out they were the only dealership to have the specific model, color and features I wanted, and at a very competitive price. It took a few calls, but eventually we got to a deal I'm happy with. No upsell pressure, and I'm pleased with the extras I did get and price paid. Mike Potenza took care of everything from there on, and my car was ready when I wanted it and how I wanted it. (Actually even a little better.) Well worth the trip. More

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Dean was friendly and not pushy at all. I have leased several cars through Imperial Ford, but this was the first time I had worked with Dean. My experience with him was pleasant. Dean didn I have leased several cars through Imperial Ford, but this was the first time I had worked with Dean. My experience with him was pleasant. Dean didn't try to upsale me on anything, and really seemed to have both my best interests, and his dealerships at heart. He was willing to make compromises, and I would recommend him to anyone looking to buy or lease a car. More

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Above and beyond service My previous vehicle was totaled by a falling tree and was an incredibly stressful situation. Trying to find the vehicle I wanted to replace it with be My previous vehicle was totaled by a falling tree and was an incredibly stressful situation. Trying to find the vehicle I wanted to replace it with became just as stressful until I began working with Paul Przybylek at imperial ford. Out of all the other dealerships I contacted not one sales rep went above and beyond to find the exact vehicle I was looking for. Yet Paul located the vehicle and had it within a day, getting me in the driver seat the next evening. I'll be certain to go back again for my next car and will look forward to the same great service I received this time around. I want to also thank Kim in finance for doing everything possible to put me in the car I wanted within the cost I was looking for. She was a super pleasant person to deal with and even took the time to help out with some paper work on my past vehicle. Thank you to everyone at Imperial Ford. Dan More

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