Louis J Roso | Page 11

Outstanding very customer focused The employees are very knowledgeable and customer focused. They listen to you and your concerns. As to timing of your wait, they are very efficient. The employees are very knowledgeable and customer focused. They listen to you and your concerns. As to timing of your wait, they are very efficient. Great waiting room also! More

by JACO Verified Customer Verified Customer

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Used vehicle purchase Dick Kaul is the best! He is always in a great mood and makes buying a car so easy! Randy and Lou were wonderful as well. Your sales staff are really Dick Kaul is the best! He is always in a great mood and makes buying a car so easy! Randy and Lou were wonderful as well. Your sales staff are really top notch! More

by cbarborich01 Verified Customer Verified Customer

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Horrible experience I purchased a new car and then purchased the Zurich shield for it. After being delayed once I took my car in to have it applied to the exterior and in I purchased a new car and then purchased the Zurich shield for it. After being delayed once I took my car in to have it applied to the exterior and interior. When I picked up my car the inside was not done. It was still dirty and the out side was greasy and streaky. Also I’m not sure how they did it but there was a huge scratch or scuff on the top of my driver side mirror. I talked to my service rep Sol who was extremely rude and told me that it’s not their department or issue even though the service department is where I delivered the car and got the rental. They redid the Zurich shield 2 days later and buffed the scratch out. In all I had to miss about 7 hours of work dealing with issues or dropping cars off. If you do use them make sure you inspect everything they do. I also called their new car manager back after he left me a voicemail and I have yet to hear back days later. More

by JEROME_SLACK Verified Customer Verified Customer

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Buying my first used vehicle My husband and I visited this dealer to see specific used models to fit our needs. Prior to arriving, we had decided to not test drive one of the veh My husband and I visited this dealer to see specific used models to fit our needs. Prior to arriving, we had decided to not test drive one of the vehicles Lou and Robert had prepared for us. Both were supportive of our decision and happy to proceed with other vehicles in our interest. We received transparent pricing, straightforward answers and Robert was quick to find answers to questions he couldn't personally answer. I couldn't be happier with how we were treated and the price paid on our vehicle. The process was seamless and the staff welcoming to our family. More

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Leasing another car The turning in and getting a new lease vehicle with Lou and Andre, everything went smooth with finding a vehicle. When picking up the car everything w The turning in and getting a new lease vehicle with Lou and Andre, everything went smooth with finding a vehicle. When picking up the car everything was handled well by Andre. Very satisfied and happy of my experience with John Paul's GMC team. More

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Great customer service! Lisa did a fantastic job explaining everything to us and making the process of buying a vehicle so much easier. Everyone was professional, friendly an Lisa did a fantastic job explaining everything to us and making the process of buying a vehicle so much easier. Everyone was professional, friendly and welcoming! We love our new vehicle! More

by MARK515 Verified Customer Verified Customer

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Fantastic Dealership Great experience leasing. Second lease through John Paul. Best deal in town. Dick Kaul is a superior sales person. He has met all of my requirements f Great experience leasing. Second lease through John Paul. Best deal in town. Dick Kaul is a superior sales person. He has met all of my requirements for a second time. Would highly recommend this dealership. More

by CPIZZO Verified Customer Verified Customer

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My new GMC Lease It was so easy to purchase my new GMC lease from John Pauls as they call me with a new lease option and I go to the dealership and review the term. It was so easy to purchase my new GMC lease from John Pauls as they call me with a new lease option and I go to the dealership and review the term. Everyone there is friendly which makes it an enjoyable experience. More

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First time leasing Lisa was extremely helpful and knowledgeable. She also got us a great deal on our lease! She was able to tell me how the price broke down and explain Lisa was extremely helpful and knowledgeable. She also got us a great deal on our lease! She was able to tell me how the price broke down and explain what is cost was for. More

by Rachel Verified Customer Verified Customer

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Customer feedback Very rewarding and enjoyable experience. Luis and Louis were extremely helpful and easy to work with. I would most definitely buy from these two gentl Very rewarding and enjoyable experience. Luis and Louis were extremely helpful and easy to work with. I would most definitely buy from these two gentlemen again. By far, my best experience buying a new car ever. More

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