Louis Kaissieh | Page 12

New Forrester after 12 years of old Forrester I bought a 2003 Forrester new in 2002 and have been happy with it for the last 12 years. I knew I'd never trade it for anything other than a new one. I bought a 2003 Forrester new in 2002 and have been happy with it for the last 12 years. I knew I'd never trade it for anything other than a new one. As mine reached a point where it became a little more trouble to maintain, I decided to think about purchasing that shiny new Subaru. I mulled it over for most of a year, waiting for the money to be right. On January 10, 2015, I walked into Subaru of Kennesaw to speak with William Howard. I'd visited with William on a few occasions in 2014, sizing up the new 2015 model and sitting in all the cars in the showroom. I still came back to the feel of the Forrester. I told him I was looking to test drive today, and honestly, had no intention to buy. He walked me out to a loaded Forrester, with more features than I'd picked out online while dreaming about the car, and one that was red, besides. From the moment we pulled off the lot, I knew it was going to be the car for me. All the extra features are things I'll use in life, the driving feel is amazing, and the interior comfort is such a step up. It was familiar but new, like driving my (old) car, but much better; Forrester 2.0, if you will. I tested some skills I knew the car would need driving in Atlanta traffic, such as quick swerves and sliding stops, and it performed beautifully. I spoke with William about my trade in and the Share the Love event discount, and the price he quoted was below cost and a really great deal. I told him I'd go home and think about it. I sat in my car in the parking lot for a few minutes, texting my husband and son about my experience. I told my husband that I wanted to, but wouldn't buy it today, knowing that I shouldn't rush into it. He asked, "What makes any other day better than today?" (I think he's secretly getting a check from Subaru). I realized that day was as good as any other, and walked back into the dealership. William was busy with another customer, but the other folks (Louis Kaissieh, Johnny Poole) were happy to get me started on the paperwork to buy until William was available to finish the process. About 2 hours after I'd walked in, I was driving home in a great new Forrester. The service at this dealership was remarkable in sales, and the service department matches it. I've been taking my old Forrester here since they opened for maintenance and Lydia Carroll (Service Dept. Manager) runs a tight shop. From buying your first Subaru to buying your next Subaru, do yourself a favor and choose Subaru of Kennesaw. More

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Great Sales Experience I worked with Joseph Ball along with Louis Kaissieh, who is the GM, I believe. I was in the market for an STI and I came into the dealership several I worked with Joseph Ball along with Louis Kaissieh, who is the GM, I believe. I was in the market for an STI and I came into the dealership several times over the last few months just browsing and Joseph was always super helpful and friendly. He made the process incredibly painless and after selecting the car, he went out of his way to make sure it arrived exactly as I had requested. They gave me a great price and when the day came to pick up the car, it was a breeze and I wasn't at the dealership for very long at all. Louis was also very pleasant to work with and his smile was contagious, making the paperwork go very smoothly. I'd highly recommend the sales team, and I'm looking forward to working with the service department for my scheduled maintenance and services since I hear they're exceptional as well. I can't say enough good things about the dealership in general; overall fantastic experience. More

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New 2015 Subaru Forester 2.0XT Touring We just bought a new 2015 Subaru Forester 2.0XT Touring, and our experience was simply a 10 out of 10! Emmanuel Beard is a class act, who was able to We just bought a new 2015 Subaru Forester 2.0XT Touring, and our experience was simply a 10 out of 10! Emmanuel Beard is a class act, who was able to answer every questioned we had. Unlike other sales experiences, Emmanuel was never pushy or trying to guide us in a certain direction. In fact, we test drove over 5 vehicles and he spent about 5 hours with us just to watch us walk out to think it about in longer. A week later, we told him what we wanted and what we wanted to pay, and he made it happen. We definitely look forward to working with Emmanuel again, and highly recommend everyone to ask for him. During the closing, we also worked with Louis Kaissieh. Louis went over all our paperwork so we knew exactly what Subaru offers its customers, and he also provided us with other options we could add to our contract if desired. He simply stated all the information and left it to us to make our own decisions. In the end, we strongly advise anyone wanting a high quality experience in purchasing a vehicle to go to Subaru of Kennesaw! You will NOT regret it, because they are a 10 out of 10! - T&V More

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Maaco dave they exceed expectations fast and great lucy lydia steve lou will johnny chris all always do great I buy new subarus 5 new bought a used suv and serv they exceed expectations fast and great lucy lydia steve lou will johnny chris all always do great I buy new subarus 5 new bought a used suv and service with them only good job folks More

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SERVICE VISIT VERY GOOD VISIT, AS USUAL SERVICE WAS GREAT AND THE PEOPLE VERY INTERESTED IN DOING A GOOD JOB. THE TIME WAS A SHORT WAIT TIME AND THE OUTBACK CAME VERY GOOD VISIT, AS USUAL SERVICE WAS GREAT AND THE PEOPLE VERY INTERESTED IN DOING A GOOD JOB. THE TIME WAS A SHORT WAIT TIME AND THE OUTBACK CAME BACK TO US VERY CLEAN AND WE APPRECIATE THIS VERY MUCH. More

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Car buying a fun experience We had telephone negotiations with Louis Kaissieh and closed the deal with Stephanie. We got a nice price and Stephanie was great explaining all we ne We had telephone negotiations with Louis Kaissieh and closed the deal with Stephanie. We got a nice price and Stephanie was great explaining all we needed to know about our brand new car. A very nice experience. More

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Still no title for our vehicle We purchased a used vehicle from Subaru of Kennesaw on 9/13/2014 with cash and our check cleared 9/16/2014. It is now 11/7/2014, (almost two months la We purchased a used vehicle from Subaru of Kennesaw on 9/13/2014 with cash and our check cleared 9/16/2014. It is now 11/7/2014, (almost two months later!) and we have not received the title to our vehicle and have thus been unable to register it. We have called the dealership multiple times with no success in obtaining our title, and no indication that any meaningful effort is being made to provide it. My wife had a baby in October, so we are now pursuing legal options and alternative methods of titling the vehicle in addition to caring for a newborn. Subaru of Kennesaw wasted no time depositing our check, but that is evidently where their service ends. It is clear to us that they do not take care of their customers once they’ve made the sale, so we will be purchasing vehicles elsewhere in the future. We did have a great sales experience with Chris Thompson so I gave a few extra stars for friendliness and price. UPDATE: Shortly after submitting the review above we were contacted by Subaru of Kennesaw and were informed that the dealer did not have a clear title to the vehicle and should not have sold it to us. We were offered either a refund for the vehicle or our choice of two other used cars both priced $600 below the car we originally bought on Subaru’s own website. The general manager (Louis) tried to convince my wife that this offer was an upgrade even though both vehicles were worth less than the vehicle we originally purchased by Subaru of Kennesaw’s own valuation. Such gimmicks are to be expected with car dealers but I was a little surprised that they would try something like this given the circumstances. Nevertheless, after rejecting this offer and asking for a refund we were told that the title had finally cleared. We were able to register the car on 11/21/2014. This was a frustrating ordeal but we were able to avoid a lawsuit and my wife will have a car to drive when she returns to work from maternity leave, so we’ve revised our overall rating from 'poor' to 'average'. More

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All around super service, both for customer and the vehicle. We have owned 3 Subarus in the last eight years. In fact we currently own a 2013 Outback and a 2014 Outback. We love the car. We obviously love the We have owned 3 Subarus in the last eight years. In fact we currently own a 2013 Outback and a 2014 Outback. We love the car. We obviously love the dealership, the people, the treatment. Kennesaw Subaru is a class act and we are extremely pleased with our relationship. More

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Purchased TWO cars now! This place ROCKS! Ok let me preface this by saying: I have bought a LOT of cars in the past 10 years. At least one per year. Now, my wife and I both have purchased Ok let me preface this by saying: I have bought a LOT of cars in the past 10 years. At least one per year. Now, my wife and I both have purchased cars from Joseph Ball and seriously folks, he is the best salesman we have ever dealt with. ZERO pressure, willing to work with you, and EXTREMELY knowledgeable. I'm a 'car guy' and usually when going into a dealership, I know more about the car than the salesman; not the case with Joseph. He is a Subaru owner, Subaru expert, and believes in what he sells. Car buying should not be like pulling teeth - people just want a good price without all the B.S., and thats exactly what we got on both of our vehicles at Subaru of Kennesaw. As far as other people at the dealership? Everyone is super nice. I dealt with Louis as my finance guy and Jason as a service manager (no issues with my Subaru, just had a different exhaust installed). Both were easy going and glad to work with me on my time and budget. Overall an EXCELLENT experience. Would I recommend Subaru of Kennesaw? In a heartbeat. Would I recommend Joseph as a salesman? Beyond any other that I have every worked with. I honestly would even have no hesitation sending my mother (who bless her, knows very little about cars) to this dealership. Will I be returning for service? Absolutely. Great job Subaru of Kennesaw! Keep up the good work! More

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Excellent assistance from Joseph Ball We recently took delivery of our second Subaru Outback (2015). We did have a 2013 Outback with eyesight that we purchased from Subaru of Kennesaw. W We recently took delivery of our second Subaru Outback (2015). We did have a 2013 Outback with eyesight that we purchased from Subaru of Kennesaw. We liked the 2013 a lot, but the 2015 is superior in all aspects. We appreciated Joseph Ball's excellent assistance in completing this transaction. More

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