Louis Polos | Page 89

My Experience I came to Klaben because Don Jacobs was referred by some of my friends as an honest and straight-forward person. I didn't work with Don, but rather wi I came to Klaben because Don Jacobs was referred by some of my friends as an honest and straight-forward person. I didn't work with Don, but rather with Louis Polos because Don was with other customers. Although I originally went to see Don and Louis showed us the cars while we waited, I ended up finishing the deal with Louis because I was comfortable dealing with him. I found Louis to be very helpful, humorous, and personable. What is more important - he was very honest. He asked us what we were looking for and showed us a Ford Escort that was a great deal even though we were looking at a less fitting model. It had everything we wanted and at a good price because it was marked down. We would have never even looked at that model if it wasn't for him, and I am so glad he did that for us. Louis gave us the entire history of the vehicle and went over every aspect of the features, warranty, etc. I knew more about that car than I did my own when he was done - no stone was left unturned in sharing the information. Just to put this in perspective, we just left another dealership that tried selling us a model that actually had frame damage. If it wasn't for a quick search online where we saw the vehicle report, we may have been suckered into buying it. Talk about day and night between our experience with them and Klaben. Used car buying is a scary experience - you need to know the dealer is reputable. I am grateful to Klaben for what they do and how they do it. The finance process - which is usually a shady transaction at some other dealerships - was also straight-forward, honest, and open. Jennifer is great to deal with and also quite personable. She even gave her experiences with the company, management, and ownership. After hearing some of her stories, I knew for a certainty this is the right place to be. The entire experience was exceptional from my point of view and would DEFINATELY recommend Klaben to others. More

Report | Print

Excellence once again This was the first experience of negotiating a lease. I have purchased three certified pre-owned vehicles and have been satisfied with the professiona This was the first experience of negotiating a lease. I have purchased three certified pre-owned vehicles and have been satisfied with the professional Ford care and service. The salesmen were very thorough in research, negotiation, presentation and addressing all questions. Our family decided to trade in both our vehicles and lease a 2018 Escape and a F150 Truck. Thank you Klaben Ford Team! More

Report | Print

The best sales experience I've ever had! I worked with Louis he showed me everything the I wanted. He didn't have a problem pulling out three different cars and helping me compare the differe I worked with Louis he showed me everything the I wanted. He didn't have a problem pulling out three different cars and helping me compare the difference in what one had to another. Very helpful and kind. I ended up walking away with an amazing deal and a great Ford F150 lx. More

Report | Print

Great Staff was very helpful and very informative. I would highly recommend him. he explained every detail step by step so that I could make an informed de Staff was very helpful and very informative. I would highly recommend him. he explained every detail step by step so that I could make an informed decision. More

Report | Print