Lucas Luchsinger | Page 16

Holm Buick GMC responded

Nothing beats a positive endorsement from folks who know the car industry inside and out! Thanks for taking time to leave such a great review! Stop by anytime, even for just a cup coffee! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with Holm Buick GMC! We're thrilled to hear that you received great service from our friendly team. Mason, Trevor, and Derek are exceptional members of our staff, and we're delighted to know that they provided you with a positive experience. We understand the importance of keeping our customers mobile, especially when warranty work is being done on their vehicles. Providing a loaner vehicle is just one way we aim to minimize any inconvenience caused. We're glad that it was helpful to you while your 2021 Silverado received warranty powertrain work. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your amazing review of Holm Buick GMC! We're thrilled to hear that you've been consistently satisfied with our fast, friendly, and efficient service. Providing a streamlined experience that gets straight to the point is important to us, and we're glad that it aligns with your personal preferences. We appreciate your loyalty as a long-term customer, and we're glad to have consistently met your expectations over the years. Your trust in us is truly valued, and we will continue to work hard to provide you with excellent service in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you for many more years to come! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking the time to share your positive experience with Holm Buick GMC! We're delighted to hear that you found our team to be knowledgeable and provided you with good service. It's also great to know that you found our location convenient. At Holm Buick GMC, we strive to create a positive and satisfying experience for our customers, and we're glad that we met your expectations. We appreciate your kind words about our staff and their expertise. We're grateful for your support and look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Holm Buick GMC! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for sharing your positive experience with the Holm Buick GMC team! It's great to hear that you are very pleased with the service you received and that you found us to be a great place to buy a vehicle. Buying a vehicle can be a significant investment, so it's important to have a team that you can trust to guide you through the process and provide excellent customer service. It sounds like the Holm Automotive team delivered on both fronts. Thanks again for your review! - Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for taking time share your experience with the online community Billy. Your vehicle had been driven nearly 17k miles without an oil change. This was confirmed by the factory oil filter still installed. Our GM Certified Master Technician was able to verify that your turbocharger was working as designed and that the issue was with the unchanged oil starting to sludge which was causing the turbocharger to malfunction. As discussed, you’re responsible for maintaining your vehicle, and your warranty only covers flaws in manufacturing, not repairs caused by a lack of service. Therefore, if you miss an oil change or don't change the oil in a timely fashion, GM can actually void your remaining warranty. We hope in time you’ll come to recognize Service Manager Lucas Luchsinger acted in your best interest to save your vehicle’s remaining warranty while exhibiting the customer first mindset Holm Automotive is famous for. We would also like consumers to note regularly scheduled maintenance is included for the first two years when purchasing any Holm vehicle new or used. Please take advantage of this offer by scheduling responsibly. – Sincerely the holm Automotive Team

Holm Buick GMC responded

Thank you for choosing Holm Buick GMC as your first choice for all your automotive needs! We're glad to hear you found our staff was so knowledgeable and helpful! It's wonderful that our staff was able to help you understand the problem and communitcate the right service needed for your vehicle. We hope to see you again soon! -the Holm Automotive team of Salina

Holm Buick GMC responded

Thank you for taking the time to leave us a review! We're glad to hear that your experience with the new owner has not been bad so far. We understand that change can take some getting used to, and we appreciate your patience as we continue to work hard to provide excellent service to our customers. We also understand your sentiment about the Buick Lacrosse, as it was a popular model among our customers. We're always happy to help you find a vehicle that fits your needs, so please don't hesitate to reach out to us if you need any assistance. Thanks again for your feedback! -the Holm Automotive team of Salina

Holm Buick GMC responded

We are sorry to hear about the negative experience you had at our dealership and appreciate the sincere review. We strive to provide exceptional service to all of our customers, and we regret that we fell short of your expectations. - the Holm Automotive Team of Salina

Holm Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Holm Buick GMC and we hope to see you again soon! -The Holm Buick GMC team