Lucas Luchsinger | Page 8

Holm Buick GMC responded

Thank you for sharing your experience. We appreciate you recognizing our commitment to timely service and clear communication. Keeping our customers informed throughout the repair process is a key part of our Customer Care value and reflects our determination to provide the best possible service. We're pleased we could meet your expectations and complete the repairs as scheduled. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback. We appreciate you highlighting our team's professionalism, courtesy, prompt communication, and knowledge. These qualities reflect our commitment to Customer Care and our Industriousness in providing proactive service. We strive to build Trust with our clients through reliable actions and clear communication. We value your business and hope we can continue to earn your trust in the future. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Marlene Wagoneer, for your kind words. We appreciate you noticing our team's commitment to remaining friendly and helpful, even during busy periods. This reflects our core values of Customer Care and Concern for Others. We strive to treat each customer with kindness and respect, creating a positive experience for everyone who visits us. We value your patience and appreciate your feedback. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the fantastic review! We are truly honored by your kind words and your commitment to Holm Automotive. Creating a welcoming and supportive environment for every customer, whether for routine maintenance or a vehicle purchase, is a top priority. Your description of our staff as genuine, kind, and willing to help reflects our core values of Customer Care, Concern for Others, and Trustworthiness. We are dedicated to building lasting relationships based on trust, as stated in our mission, and we're so pleased you feel well taken care of. We greatly appreciate your business and look forward to serving you for many years to come. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your continued loyalty over the past four years! We truly value long-term relationships with our customers. This reflects our mission to build meaningful relationships based on trust and value. We’re so glad to hear you’ve consistently had positive experiences with our team. We appreciate your business and look forward to serving you for many years to come. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your excellent feedback! We're pleased to hear you found our team customer-oriented and knowledgeable. At Holm Automotive Center, we prioritize clear communication and transparency throughout the service process. Keeping our customers informed of our findings and completing work as estimated is a key part of our commitment to customer care and trustworthiness. We appreciate you recognizing our efforts. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate you taking the time to share your feedback. We understand your frustration regarding the billing for the HVAC actuator replacement on your wife's 2013 Cadillac. We want to assure you that our intention is never to be dishonest or unfair with our customers. We understand there was a discrepancy between our standard door rate and the rate reflected in the final bill. We want to clarify that we utilize a labor grid system, which means our labor rates are adjusted based on the specific complexity and difficulty of each job. This allows us to accurately reflect the time and expertise required for different repairs. The initial quote you received was based on this labor grid and accurately reflected the final cost of the repair. We understand that this explanation may differ from expectations based on standard door rates, and we apologize for any confusion this may have caused. We are committed to transparency and are taking steps to ensure our team can clearly explain our pricing structure to avoid similar misunderstandings in the future. We value your business and appreciate the opportunity to clarify this matter. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear we consistently meet your needs by providing timely service on your vehicles. Our team is dedicated to Industriousness and efficient service, ensuring we get you back on the road as quickly as possible without compromising quality. We value your business and appreciate you taking the time to share your experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're delighted to hear your service was on time and that you found our employees courteous and professional. Providing exceptional Customer Care and maintaining a professional environment are top priorities for our team. We're also glad you enjoyed the ice scraper! It's our way of showing our appreciation for your business. Thank you for your feedback. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We apologize for any issues you experienced with sales communication. We're addressing this internally with our sales team. Regarding the service visit, we acknowledge the missing piece of the air cleaner seal wasn't explicitly pointed out, though a filter replacement had been previously recommended and declined. We are reinforcing with our technicians the need for clearer communication. We value all customers and strive to provide professional service, regardless of purchase history or service preferences. We appreciate your business and thank you again for bringing the concerns to our attention. Sincerely, the Holm Automotive Team of Salina