Lucas Sorensen
Lucas Sorensen at Lake Ford

Lucas Sorensen | Page 6

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.6
112 Reviews
4.6

112 Reviews

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112 Reviews of Lucas Sorensen

October 03, 2025

Dealership Rating
Employee Rating

Has problems identifying and correct mechanical issues. Processes to resolve mistakes is full of errors. More

by bagoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2025

Lake Ford responded

We’re very sorry to hear that your experience didn’t meet expectations. We take feedback like this seriously, as identifying and resolving mechanical issues correctly is a top priority for our team. It’s clear we fell short this time, and we’d like the opportunity to review what happened and make it right. Please reach out to our management team directly so we can look into your situation in detail and work toward a resolution.

September 27, 2025

Dealership Rating
Employee Rating

Good service very good at calling and keeping you up to date with service needed More

by Scottwendlick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 23, 2025

Dealership Rating
Employee Rating

Friendly and helpful. Nice waiting area. Service was completed in a far faster time than I expected it would take. More

by SZmaniarobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 17, 2025

Dealership Rating
Employee Rating

It was quick and easy for this service process. The building is well kept and the people working there know their stuff! More

by morganr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 09, 2025

Dealership Rating
Employee Rating

Would not honor warranty for an issue brought to their attention prior to warranty expiring. More

by I. Mill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2025

Lake Ford responded

We’re very sorry to hear about your experience. Our goal is always to honor valid warranties as it benefits both us as the dealership because we are paid by the warranty company and the customer for getting the work completed. We take concerns like this seriously. We will be reviewing our processes to see if there was anything we could have approached differently.

September 01, 2025

Dealership Rating
Employee Rating

Walked in and had very easy experience, had a decent wait time, very helpful, friendly More

by t.little2823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 14, 2025

Dealership Rating
Employee Rating

I had a great experience Lake Ford, Christian and William “Billy” were treat to work with. I explained my situation and my desired out come and the 2 of them exceeded my expectations. Definitely 10 out of 10 More

by salatbilal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 08, 2025

Dealership Rating
Employee Rating

Lake Ford was great! Same with the service rep. The only complaint I have is with Ford corporation I have less than 36,000 miles and the wiring harness went bad and th More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 07, 2025

Dealership Rating
Employee Rating

Efficient and helpful. I know what was going on with the Check Engine with Lucas explaining everything. More

by llevans1
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

August 01, 2025

Dealership Rating
Employee Rating

Stopped in after never being there before, and they took care of my issue on my Ford Edge ST, and also took care of an open recall. Very satisfied with the service. More

by carolynannwi
Recommend Dealer
Yes
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