Luciano Nunez

Came in for a scheduled transmission oil change on my 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock 2022 Santa Cruz. After registering and waiting for more than an hour, the service representative told me that there was no transmission oil in stock. My commute was one hour up and back. I wasted my time and would not recommend this dealership to anyone. More

by Jeab54 Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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I've had good and bad experiences with the Service department but lately they've been great. Ari was super department but lately they've been great. Ari was super More

by ONDIECAT Verified Customer Verified Customer

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Great clean and friendly dealership. Luciano was an absolutely stand up guy and very helpful. If anything, I will return for the simple fact of how I was treated by himself and his staff Luciano was an absolutely stand up guy and very helpful. If anything, I will return for the simple fact of how I was treated by himself and his staff More

by Bryaja Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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Extreme incompetence and knowledge of parts and accessories for the Hyundai Santa Cruz. They are however, experts in telling the customer what they think they want to hear. I have spent a major por accessories for the Hyundai Santa Cruz. They are however, experts in telling the customer what they think they want to hear. I have spent a major portion of my life and gas money running to and from the dealership for a problem which should’ve been handled in the first month of buying the car. I purchased the car in January And I’m still having the problem in getting the appropriate accessory installed. I am again scheduled for tomorrow and we will see if this trip will appropriately handle the problem. This experience has been so extreme that I will never buy another Hyundai vehicle from this dealership. Finally was scheduled to have new module installed in vehicle on the 19th. I was all prepared to take my Santa Cruz to dealership and wait on the installation. I received a phone call from service manager Luciano that morning asking if I would like him to send a driver to get my vehicle for the fix and return it to me. I graciously. Accepted his offer and a was sent to my home and picked up my car. It was delivered back to my home approximately four hours later and I immediately hooked it to my trailer to make sure all lights were working properly. Everything checked out so I let the driver Return to dealership. This never should’ve happened in the first place and seemed to be a total miscommunication with Hyundai at fault. It severely damaged my faith in the dealership. It is however over now and service tech Luciano has done everything to make me happy and resolve the issue. Thank you! More

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They were able to fix my car without hassle. Ari Flores made the process very easy to assist my needs. Ari Flores made the process very easy to assist my needs. More

by chynadebose Verified Customer Verified Customer

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The place is nice but they have lied at least twice now about the time it would take to finish service on my vehicle, they would say 2 days and it would be a week later. The service advisor named Olga did about the time it would take to finish service on my vehicle, they would say 2 days and it would be a week later. The service advisor named Olga did not provide me with the proper information and I ended getting charged for something I didn't know existed. She got mad and accused me of lying. The manager Luciano came in and sorted out the situation and told me I didnt have to pay what I didn't agree to pay. The manager is extremely nice and did a great job managing the situation with the service advisor. Along with this, my new service advisor Edwin was really nice and straightforward. Overall this place is decent but the long unforeseen wait times and the extremely rude service advisor knocks off two stars. More

by Bradley Verified Customer Verified Customer

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This is THE PLACE to bring your Hyundai. Luciano is the best! No one else could even come close. Luciano is the best! No one else could even come close. More

by klrtmto Verified Customer Verified Customer

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Good service happy with the truck . Plan on continuing service with ford to get a the most reliable vehicle Plan on continuing service with ford to get a the most reliable vehicle More

by HOLZERDIANE Verified Customer Verified Customer

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