Lucy Aguilar
Lucy Aguilar at BMW of Sarasota

Lucy Aguilar | Page 76

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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4.8
984 Reviews
4.8

984 Reviews

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984 Reviews of Lucy Aguilar

January 14, 2022

Dealership Rating
Employee Rating

My service rep Lucy was terrific. She took the time to listen to my complex problem with my car and came up with a solution for me that works. More

by RBROOKERVT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

RBROOKERVT responded

I have had service managers from Naples and Sarasota. At least a half dozen since I’ve had my 2013 328i. Juan Carlos was far above anything I have ever received in guidance. Can’t say anything better about this man. He actually LISTENED to me. A rare thing nowadays.

January 13, 2022

Dealership Rating
Employee Rating

The dealership provided wonderful service and used special care with my car. The service waiting area was clean and comfortable. The service time was as promised as More

by K.UTTERBACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 12, 2022

Dealership Rating
Employee Rating

Hate the video service response. Takes a while to get parts. Lucy was great at responding More

by MARK@LASITERCPA.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 09, 2022

Dealership Rating
Employee Rating

Communication was terrible. Price was awful. Kept finding new issues weeks later and tripled the price which was almost worth the whole value of the car. Had I known I would’ve just not fixed it at all More

by chadlouk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Salavatore

Jan 27, 2022

BMW of Sarasota responded

Chad, we're very sorry that we've disappointed you. If we can go over any remaining concerns you might have, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 07, 2022

Dealership Rating
Employee Rating

Professional team, good communication, convenient courtesy car, informative videos of the state of the car. More

by KLVDV10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 07, 2022

Dealership Rating
Employee Rating

I recommend BMW of Sarasota. I travel extensively and require frequent oil changes on my BMW. My service advisor Lucy is always courteous and attentive to the needs of my vehicle. Thank you service team More

by TIMJMILLER2K1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 07, 2022

Dealership Rating
Employee Rating

Lucy Aguilar was most helpful and the service was quick and efficient. The cookies were great. More

by APVINER
Recommend Dealer
Yes

January 04, 2022

Dealership Rating
Employee Rating

Excellent service. Lucy was super helpful and helped get my BMW - brakes replaced. Hassle free process to get a loaner car from Hertz. More

by Samaggar2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 04, 2022

Dealership Rating
Employee Rating

Lucy was my advisor she is very proffessional and very kind. They have the resources available to provide an excellent customer service More

by katerine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 02, 2022

Dealership Rating
Employee Rating

Home delivery of car was an unexpected pleasure. Chad Home delivery of car was an unexpected pleasure. Chad Allard handled the process beautifully. Five star service by all concerned. More

by Nyctl7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tammy Saylor , Chad Allard

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