Lucy Aguilar | Page 75

What started out as a potential nightmare needing to replace the engine. Lucy our service advisor recommended calling BMW corporate. BMW and with the help of Kyle in charge of service at BMW Sarasota st replace the engine. Lucy our service advisor recommended calling BMW corporate. BMW and with the help of Kyle in charge of service at BMW Sarasota stepped up and replaced our n63 tu engine at no charge. As a consumer it’s nice to be treated fairly and I can’t say enough of how well we were treated by BMW of Sarasota More

by BAMSOLUTE Verified Customer Verified Customer

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Service Advisor Lucy was very helpful in getting my car looked at and repaired. Spent minimal time in the waiting room. Thanks. looked at and repaired. Spent minimal time in the waiting room. Thanks. More

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Appt when I wanted it. Had my tire that I needed and held it for me. Very nice staff ‘ it for me. Very nice staff ‘ More

by LISA.NUMMI Verified Customer Verified Customer

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Friendly and courteous and appreciate I got a loaner car for the day. Thank you for the day. Thank you More

by drakepaben Verified Customer Verified Customer

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Awesome service and great communication while waiting. Also very nice waiting area with snacks and drinks available. Also very nice waiting area with snacks and drinks available. More

by EHANSEN862 Verified Customer Verified Customer

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The service experience at this dealership does not live up to BMW standards. Long waits, poor coordination between departments and inconsistent customer friendliness. I would go to a different dealer if o up to BMW standards. Long waits, poor coordination between departments and inconsistent customer friendliness. I would go to a different dealer if one was available. I will say that the quality of the actual work has met all mu expectations - it is the experience that does not meet the brand standards. More

by Lovemyx3 Verified Customer Verified Customer

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The customer service person, Lucy, took great care of me. She estimated the time it would to complete the service and said I could come back tomorrow for pick. Worked for me! She estimated the time it would to complete the service and said I could come back tomorrow for pick. Worked for me! More

by BJWOODS2 Verified Customer Verified Customer

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After giving me a $6300 quote for work they recommended, they failed to inform me off an extended warranty for NOX sensors. Very disappointing. they failed to inform me off an extended warranty for NOX sensors. Very disappointing. More

by rajjah33 Verified Customer Verified Customer

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Above and beyond great service. Very personable, attentive and professional. Will highly recommend this dealership. attentive and professional. Will highly recommend this dealership. More

by FRENCHYD17 Verified Customer Verified Customer

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I really like the check in system and especially Lucy Aquiaer’s professional approach and communication skills. The video of my vehicles and mechanic’s explanations are very valuable. Aquiaer’s professional approach and communication skills. The video of my vehicles and mechanic’s explanations are very valuable. More

by packers1967 Verified Customer Verified Customer

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