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Lucy Aguilar
987 Reviews
987 Reviews
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987 Reviews of Lucy Aguilar
December 18, 2020
Poor communication and service on my 2015 BMW. My car stayed in the same parked location for four days without moving. No one called me to give me an update or tell me what was going on. When I got ther stayed in the same parked location for four days without moving. No one called me to give me an update or tell me what was going on. When I got there to pick up my car it was not ready and had broken seat. I then had to wait for the seat to be repaired by BMW! The worst service I have ever received at a BMW dealership More
by navi21217
Verified Customer
December 17, 2020
The parts department did the best to find the pats quickly without daly. The service advisor are absolutely amazing. The car was repaired quickly than I expected. quickly without daly. The service advisor are absolutely amazing. The car was repaired quickly than I expected. More
by SHANLIANG
Other Employees Tagged: Marven
December 17, 2020
Best professional skillful team. Friendly and polite. Lucy knows how to take care of customers. Love the video mechanics share with customers explaining what is needed Lucy knows how to take care of customers. Love the video mechanics share with customers explaining what is needed More
by SHDRUY
December 13, 2020
Too expensive for service!Too expensive for service Too expensive for service! Too expensive for service Expensive service Routine service appointment- very expensive Should be much cheaper May Too expensive for service! Too expensive for service Expensive service Routine service appointment- very expensive Should be much cheaper May go to local car repair dealer next time More
by tdwnj1
December 12, 2020
Had to wait for a long time to get an oil change even with appointment. Many customers without mask. One guy came and sat next to me without mask. So I had to get up and leave. Also not enough chairs to with appointment. Many customers without mask. One guy came and sat next to me without mask. So I had to get up and leave. Also not enough chairs to sit apart. In short, ver dissatisfied with the visit. More
by Jkoppuzha
December 05, 2020
Best service from the minute I entered the door until the moment I stepped out of the dealership. Will definitely buy my next car there. moment I stepped out of the dealership. Will definitely buy my next car there. More
by gcarp82
Other Employees Tagged: Emilio Torres, Maria Lizardi, Loraine Campbell, Jennifer Folsom, Mario Picone , Rob Carpinello, Jesus Castillo, Humbert Cazaubon, Doug Gibson
December 04, 2020
The mobile technician was polite and efficient He The mobile technician was polite and efficient He repaired the vehicle and left it in a good state finishing in the the time he estimated The mobile technician was polite and efficient He repaired the vehicle and left it in a good state finishing in the the time he estimated More
by lpdsca
Other Employees Tagged: Chong Lee
December 04, 2020
Lucy was great. She was polite and efficient. She answered all questions. She was quick to reply to texts while vehicle was getting diagnosed. The excellent service was appreciated. answered all questions. She was quick to reply to texts while vehicle was getting diagnosed. The excellent service was appreciated. More
by CONCEPCION0306
December 03, 2020
BMW of Sarasota is a customer service oriented business. All departments work together to deliver the best quality customer care and service. This organization recognizes that people have a number of choice All departments work together to deliver the best quality customer care and service. This organization recognizes that people have a number of choices when buying a car and follow up maintenance. They work hard to be a one stop shop to meet the demands of busy people. More
by TRYEDANDTRU
Other Employees Tagged: Jesus Castillo, Zlatko "Z" Pehar
