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Luis Castillo
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33 Reviews
33 Reviews
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33 Reviews of Luis Castillo
September 02, 2021
I have purchased 3 cars from Hemborg Ford and always had a pleasant experience with the sale team and service department. This best dealership in Southern California number one. a pleasant experience with the sale team and service department. This best dealership in Southern California number one. More
by nienik0315
Other Employees Tagged: Robert Quintero, Duane Dade, Beth Lyerla, Steve Keating, Danny Ward , Hugh
Helpful 
June 01, 2021
I have a recall that Hemborg Ford did not want to do, they did everything in their power to send me to Lake Elsinore Ford. they did everything in their power to send me to Lake Elsinore Ford. More
by Josephd
Other Employees Tagged: Robert Quintero, Jorge Chavez, Jose Mendiola, Miguel Velasquez
May 29, 2021
I came in with my husbands truck ,Jose greeted me with a pleasant attitude. The truck was well taken care of thanks to great service pleasant attitude. The truck was well taken care of thanks to great service More
by Triath43
Other Employees Tagged: Robert Quintero, Pat Thorp, Jorge Chavez, Jose Mendiola, Jackie Luizzi
May 14, 2021
I have been servicing my F150 since I bought the truck from Hemborg and all I can say that the service staff are great, caring, and most professional! from Hemborg and all I can say that the service staff are great, caring, and most professional! More
by Sid
Other Employees Tagged: Robert Quintero, Anthony Cortes
July 15, 2020
Terrible unprofessional. Looks like your years at this industry didn't exactly help you in the customer service dept. I may not be a technician but just like I kept saying from the start of the noise my c industry didn't exactly help you in the customer service dept. I may not be a technician but just like I kept saying from the start of the noise my car was making was indeed a purge valve, and now thanks to your unprofessional ways and complete disregard of fixing my car it now needs a complete cat converter. So yeah thanks for wasting my time with YOU CAN NOT DUPLICATE MY ISSUE, now looks like you will have a bigger issue . Amatures More
by k.hernandez2984
Other Employees Tagged: Robert Quintero, Anthony Cortes, Brandon Hemborg, Duane Dade
March 01, 2020
Very knowledgeable and professional. Always on point with taking care of my car. It is refreshing to go to a car service department and receive to notch service. Trust is important. taking care of my car. It is refreshing to go to a car service department and receive to notch service. Trust is important. More
by Calvin
Other Employees Tagged: Pat Thorp
August 11, 2019
Did not do the repair I requested. Luis, service writer, did not communicate the repair issue to the technician. Also, they do not have a trained and qualified auto electrician on staf Luis, service writer, did not communicate the repair issue to the technician. Also, they do not have a trained and qualified auto electrician on staff. I brought my car in the afternoon before the appointment to show Luis what my issue was with the fog lamps on my 2006 Mustang GT. I brought it in the next morning as scheduled. I was called in the afternoon to pick it up. I looked at what they did and the instructions on the repair order. All they did was remove and reinstall new fog lamp assemblies. The issue was to trouble shoot what was causing the frosting of the mirror surface on the reflective housing. That message was not not on the work order. They do not have a qualified automobile electronic technician nor the equipment to troubleshoot electrical. So, if you have an electrical issue. Don't go here. After spending over a 1/2 day debating the basis of the issue, the parts department refused the money for the 2 lamps - $283. The service Dept. finally refunded the $202. But I spent over 1/2 day at the dealership while debating this matter with Luis in service and waiting for them to put the old parts back in. I'll continue to use them for routine scheduled maintenance, only because they are the closest Ford dealer to me, but not for repairs. They lost my trust. More
by 3 Ford vehicle owner
August 15, 2018
Bought and serviced I bought my F150 got a great deal will buy from them again. Have all my service done there exalent service and prices thank you I bought my F150 got a great deal will buy from them again. Have all my service done there exalent service and prices thank you More
by Mikevd
Other Employees Tagged: Robert Quintero, Pat Thorp, Jorge Chavez, Jose Mendiola, Anthony Cortes , Leslie Eid, Kristin Kozak, Bought my truck from Robert
August 10, 2018
My vehicles will no longer come to Hemborg for service The wait time for pick up was to long. Ash left inside my Vehicle from fire in area was totally unacceptable. when complaining to manager He said all The wait time for pick up was to long. Ash left inside my Vehicle from fire in area was totally unacceptable. when complaining to manager He said all 200 cars went out in this condition I explained my daughter has asthma if she was with me how could I have driven home. More
by Norcodoesntcare
Other Employees Tagged: Jorge Chavez
July 23, 2018
Service normally I have awesome service, but this last time I was a little bothered, when they rotate tires I do not understand that they me drive away with a normally I have awesome service, but this last time I was a little bothered, when they rotate tires I do not understand that they me drive away with a slashed front tire, I noticed it no one brought it to my attention I would think when you go in for a rotation, the tires SHOULD BE INSPECTED by the Tech, if I wouldnt have never notice and the tire popped there could have been major accident, tore up the front end of my / your Explore "this is a Lease" Luis was great but the TECH should have inspected the tires especially on a Rotation More
by clasecki
