Luis Ceja
Luis Ceja at McPeek's Chrysler Dodge Jeep Ram of Anaheim

Luis Ceja | Page 2

Service Advisor

McPeek's Chrysler Dodge Jeep Ram of Anaheim

1221 South Auto Center Drive
Anaheim, CA 92806

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4.8
28 Reviews
4.8

28 Reviews

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28 Reviews of Luis Ceja

June 11, 2026

Dealership Rating
Employee Rating

Luis was a great help and kept me up to date on service on my van. More

by digitalelectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s great to hear Luis kept you informed during your Ram service. Thank you for the 5-star rating, and we look forward to helping you again.

Jun 11, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our goal is always to communicate clearly and professionally with every customer. In this case, your visit was for a complimentary oil change. During the visit, you also requested that we determine the cause of your check engine light concern. As a courtesy, we provided the fault codes stored in the vehicle's system at no charge. However, fault codes alone do not identify the root cause of a problem. Proper diagnosis requires a trained technician to perform testing and evaluation, which is a separate service that carries a diagnostic fee. Service advisors are responsible for explaining recommendations and repair options, while technicians perform the detailed diagnostic process. Although we understand the desire to have concerns evaluated at no cost, diagnosing a vehicle issue requires technician time, specialized equipment, and expertise. We appreciate your business and regret that our explanation did not better communicate the difference between a complimentary maintenance service and a professional diagnostic service. We wish you the best with your vehicle and thank you for giving us the opportunity to assist you. This version stays professional, defends your advisor, explains why diagnostics aren't free, and avoids sounding argumentative to future customers reading the review.

June 05, 2026

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Employee Rating

Luis C was great and polite of explaining everything. However, the service wasn't. I thought with an early morning appointment, the car should have been serviced at least on the same day, but they didn't More

by evodius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 05, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

I apologize for the delay in responding regarding your vehicle. Suspension noises can be difficult to diagnose, as they often cannot be duplicated while the vehicle is on a lift and may require additional testing. We would appreciate the opportunity to inspect your vehicle again and work toward resolving your concern. To minimize any inconvenience, we will provide a complimentary loaner vehicle while we perform a thorough evaluation.

June 04, 2026

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Employee Rating

They are very good at their job thank you helping me all time when I need it More

by pandurocarlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Medina, Eddie Vidauri

Jun 04, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to know our team has been there for you whenever you needed service on your Ram 3500. Thank you for your kind words and 5-star rating. We look forward to helping you again.

June 03, 2026

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I would recommend any to use this dealership for service. Service was fast and communication was straight forward! More

by KM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We appreciate you recommending us for Ram service. It’s great to know the work was prompt and the communication clear. Luis and our team look forward to supporting you on your next visit.

May 30, 2026

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Employee Rating

I purchased a new truck in 2022 from this dealership and because of the customer service and professionalism of the this dealership and my salesman Todd I actually went back and bought another so I am the p More

by Mark Nunley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Medina, Paul Lewis, Mike Northcutt, Frank Cisneros, Miguel Lazo , Todd Fulmer, Enrique Villegas

May 30, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Hearing that our team and Todd earned your trust and inspired a second Ram purchase means a lot to us. We’re glad you feel valued during every service visit and appreciate your loyalty over the years.

May 26, 2026

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Employee Rating

I trust McPeeks Ram with our work fleet of Ram trucks and our personal use Ram, Durango and Jeep for over 6 years. They are always attentive of our time and provide a convenient shuttle. The service writers More

by louis22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It means a lot that you’ve relied on us with your Ram fleet and personal vehicles for over six years. We’re pleased our shuttle option and timely updates kept things running smoothly. Your recognition of our service writers’ attention to detail and accurate estimates is much appreciated.

May 11, 2026

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Employee Rating

Luis is always awesome when I bring my vehicle in. Fast and friendly service and always trying to fit my schedule More

by bgirgenti
Recommend Dealer
Yes
May 11, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for recognizing Luis’s fast, friendly service and our flexibility in fitting your schedule. We’re glad your Ram 1500 received the attention it deserves. We look forward to your next visit.

May 07, 2026

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Employee Rating

I have zero complaints. This dealership has always been accommodating and has given been the best pricing possible. I appreciate all the service advisors and recently. Lui More

by Elopez2456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enrique Villegas

May 07, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for noting how our team accommodated you with competitive pricing. We’re glad Luis provided exceptional assistance alongside all our advisors. We look forward to supporting your Chrysler again.

May 06, 2026

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Employee Rating

Professional prompt courteous. Nice new service area! Jeep recall was completed and vehicle returned clean. More

by LSchmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to hear our new service area met your expectations and that your Jeep recall was completed promptly with your Wrangler 4xe returned clean. Thank you for the five-star rating. We look forward to welcoming you back.

May 03, 2026

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Employee Rating

The staff at McPeek's Chrysler Dodge Jeep Ram of Anaheim are super fast and helpful they know exactly what one would need in regard to any issue or question. I felt very welcomed More

by Kevinmaldonado721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to know our service team handled your Dodge Charger promptly and gave you the guidance you needed while making you feel welcome. Please reach out if we can assist with anything else.

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