Luis was a great help and kept me up to date on service
on my van.
on my van.
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by digitalelectric
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
It’s great to hear Luis kept you informed during your Ram service. Thank you for the 5-star rating, and we look forward to helping you again.
Jun 11, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Our goal is always to communicate clearly and professionally with every customer. In this case, your visit was for a complimentary oil change. During the visit, you also requested that we determine the cause of your check engine light concern.
As a courtesy, we provided the fault codes stored in the vehicle's system at no charge. However, fault codes alone do not identify the root cause of a problem. Proper diagnosis requires a trained technician to perform testing and evaluation, which is a separate service that carries a diagnostic fee.
Service advisors are responsible for explaining recommendations and repair options, while technicians perform the detailed diagnostic process. Although we understand the desire to have concerns evaluated at no cost, diagnosing a vehicle issue requires technician time, specialized equipment, and expertise.
We appreciate your business and regret that our explanation did not better communicate the difference between a complimentary maintenance service and a professional diagnostic service. We wish you the best with your vehicle and thank you for giving us the opportunity to assist you.
This version stays professional, defends your advisor, explains why diagnostics aren't free, and avoids sounding argumentative to future customers reading the review.
Luis C was great and polite of explaining everything.
However, the service wasn't. I thought with an early morning appointment, the car should have been serviced at least on the same day, but they didn't
However, the service wasn't. I thought with an early morning appointment, the car should have been serviced at least on the same day, but they didn't even have time to check it out. Mid morning the next day, I'd have to ask for an update and they just said it's still up in the air. After I asked for a loaner, not long after I received a text that the vehicle was ready. Luis said they couldn't really find anything wrong, so they just lubricated the parts that might be the source of the creaking noise problem. However, once I started to drive again, I could still hear the creaking noise, but I had to leave right away so I didn't have a chance to stay longer at the service center.
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by evodius
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
I apologize for the delay in responding regarding your vehicle. Suspension noises can be difficult to diagnose, as they often cannot be duplicated while the vehicle is on a lift and may require additional testing.
We would appreciate the opportunity to inspect your vehicle again and work toward resolving your concern. To minimize any inconvenience, we will provide a complimentary loaner vehicle while we perform a thorough evaluation.
They are very good at their job thank you helping me all
time when I need it
time when I need it
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by pandurocarlos
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
It’s wonderful to know our team has been there for you whenever you needed service on your Ram 3500. Thank you for your kind words and 5-star rating. We look forward to helping you again.
I would recommend any to use this dealership for service.
Service was fast and communication was straight forward!
Service was fast and communication was straight forward!
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by KM
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
We appreciate you recommending us for Ram service. It’s great to know the work was prompt and the communication clear. Luis and our team look forward to supporting you on your next visit.
I purchased a new truck in 2022 from this dealership and
because of the customer service and professionalism of the this dealership and my salesman Todd I actually went back and bought another so I am the p
because of the customer service and professionalism of the this dealership and my salesman Todd I actually went back and bought another so I am the proud owner of two 2022 rams one for its pulling power and one for commuting, I couldn't be happier when I go in for service I always feel like I'm their must important customer, I'm in my 60's now and I have purchased other vehicles from other dealerships in the past but this dealer is the best. It took some time to find a dealer I can trust. Thank you for the opportunity to share my story. Mark N.
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by Mark Nunley
May 30, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
Hearing that our team and Todd earned your trust and inspired a second Ram purchase means a lot to us. We’re glad you feel valued during every service visit and appreciate your loyalty over the years.
I trust McPeeks Ram with our work fleet of Ram trucks and
our personal use Ram, Durango and Jeep for over 6 years. They are always attentive of our time and provide a convenient shuttle. The service writers
our personal use Ram, Durango and Jeep for over 6 years. They are always attentive of our time and provide a convenient shuttle. The service writers are great at providing updates and accurate quotes.
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by louis22
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
It means a lot that you’ve relied on us with your Ram fleet and personal vehicles for over six years. We’re pleased our shuttle option and timely updates kept things running smoothly. Your recognition of our service writers’ attention to detail and accurate estimates is much appreciated.
Luis is always awesome when I bring my vehicle in.
Fast and friendly service and always trying to fit my schedule
Fast and friendly service and always trying to fit my schedule
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by bgirgenti
Verified Customer
Verified Customer
May 11, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
Thank you for recognizing Luis’s fast, friendly service and our flexibility in fitting your schedule. We’re glad your Ram 1500 received the attention it deserves. We look forward to your next visit.
I have zero complaints.
This dealership has always been accommodating and has given been the best pricing possible. I appreciate all the service advisors and recently. Lui
This dealership has always been accommodating and has given been the best pricing possible. I appreciate all the service advisors and recently. Luis was amazing.
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by Elopez2456
Service Price Transparency
Other Employees Tagged:
Enrique Villegas
May 07, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
Thank you for noting how our team accommodated you with competitive pricing. We’re glad Luis provided exceptional assistance alongside all our advisors. We look forward to supporting your Chrysler again.
Professional prompt courteous.
Nice new service area! Jeep recall was completed and vehicle returned clean.
Nice new service area! Jeep recall was completed and vehicle returned clean.
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by LSchmidt
Service Price Transparency
May 07, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
It’s wonderful to hear our new service area met your expectations and that your Jeep recall was completed promptly with your Wrangler 4xe returned clean. Thank you for the five-star rating. We look forward to welcoming you back.
The staff at McPeek's Chrysler Dodge Jeep Ram of Anaheim
are super fast and helpful they know exactly what one would need in regard to any issue or question. I felt very welcomed
are super fast and helpful they know exactly what one would need in regard to any issue or question. I felt very welcomed
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by Kevinmaldonado721
Service Price Transparency
May 03, 2026 -
McPeek's Chrysler Dodge Jeep Ram of Anaheim responded
It’s wonderful to know our service team handled your Dodge Charger promptly and gave you the guidance you needed while making you feel welcome. Please reach out if we can assist with anything else.