Luis Ceja | Page 3

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Knowing that having your Ram 2500 ready to go in just a few hours made your experience amazing is rewarding. Hearing that you found our service the best out there means a lot to our team. Miguel appreciates your kind words and looks forward to helping you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We’re glad the service on your Jeep Wrangler Unlimited felt professional and efficient. Knowing you recommend our dealership means a lot to our team.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Your praise for the prompt, efficient service from check-in through your consultation with Miguel highlights what our service department aims for in every visit. Knowing that your Charger received attentive care means a lot to our team.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to know our team’s friendliness and expertise made a difference during your Ram 1500 service. We’re pleased the facility’s cleanliness stood out and appreciate your recommendation. Enjoy the drive!

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Knowing that Miguel’s assistance made the service process clear for your Dodge Durango is wonderful news. Thank you for the five-star rating and for acknowledging our team’s efforts. We look forward to helping you again in the future.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for recognizing our team’s professionalism and efficiency. We’re pleased you were happy with the service and look forward to serving you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s great to hear we handled your Jeep recall so swiftly. Thank you for recognizing the fast turnaround and service. We look forward to assisting you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Tim, thank you for taking the time to share your feedback. We're sorry to hear that you left with a negative impression of your visit. After reviewing your repair order, we stand behind the recommendations provided by our service team. During your visit, our technician completed a digital vehicle inspection, including a video documenting the condition of your vehicle. The video clearly shows the wear present on the front brake rotors, which is why front brake service was recommended. While your concern was a squeak from the rear of the vehicle, it is not uncommon for an inspection to identify additional maintenance or safety-related items that also require attention. We understand you chose to have the rear brakes serviced elsewhere, and we're glad your immediate concern was resolved. However, the recommendation for the front brakes was based on the documented condition of those components at the time of our inspection, not on the source of the squeak. We appreciate your feedback and would welcome the opportunity to discuss our findings with you if you have any questions about the inspection or the recommendations we provided.