Luis Duran | Page 25

I was recommended this dealership and to particularity Jake Van Pelt who did an incredible job of being personable and helping me to get the best option for me. Jake Van Pelt who did an incredible job of being personable and helping me to get the best option for me. More

by Carter Verified Customer Verified Customer

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Before you even think of buying a car at Luther Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I helped my daughter (in Memphis, TN) to buy a Certified Pre-Owned Hyundai Sonata from this dealership. It's been almost an entire month and the nightmarish process is ongoing. We paid $800 to get the $21,000 car shipped, but the car sat on the lot for a week without pick and the dealership blamed truckers. After some research, we learned that the dealership was offering only a fraction of that money for drivers to pickup the vehicle in Minnesota and transport it to Tennessee. That's why nobody would take the car. Once we told the dealership that we knew they were the reason the car hadn't been delivered, they got it shipped. The car that arrived was definitely not in Certified Pre-Owned condition. It had a broken bumper and dents. The damage upon delivery to my daughter was documented by the truck driver. When we spoke to Paul Stahkne, a sales manager, he said they had no way of verifying if the shipper or dealership caused the damage and the dealership wouldn't pay for repairs if the shipper wouldn't take responsibility. He said the best he would do is offer a $300.00 check- take it or leave it. He said they also wouldn't refund her money or take the car back. The dealership breached the contract since the purchase agreement was not for a damaged used vehicle. The agreement was to pay a premium for a CPO vehicle. Paul said that if the car was in-state, he would have somebody tape and glue the bumper together and then paint over it. Unbelievable! When a Tennessee bodyshop called Paul to share their repair estimate, Paul tried to convince them to tape and glue the bumper. They were clear that it needs to be replaced due to the placement of the break. At this point, Paul and everyone else at the dealership stopped returning our calls. It's a nightmare. We're crafting a formal complaint to the state attorney general's office but that should not be necessary. There's a complete lack of professionalism at Luther Bloomington Hyundai. The used car sales managers (Mike and Paul) in particular are extremely rude and condescending. Paul even hung up in my face when I called to verify his last name for the complaint letter. I wouldn't recommend this dealership to anyone. Our salesman (Chi-cori) was very very pleasant, but things went downhill from there. We even had problems with the finance department refusing to return calls and emails once we elected to use a credit union instead of their financing partners. They treated my daughter horribly and she couldn't do much about it from Tennessee. So I left work at least 5 times to show up at the dealership. My daughter now has four days left to get the proper titling paperwork from the finance department or she will not be able to legally drive the newly purchased car. This experience is absolutely awful. I love Hyundai CPO cars and I will continue to buy and recommend them; but I absolutely recommend AGAINST Luther Bloomington Hyundai. I had nothing but exceptional experiences with Buerkle Hyundai in Saint Paul, so service quality is very dealer-specific. More

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They made a stressful situation for me very easy. Paul and Luis were great. and Luis were great. More

by LAURA F Verified Customer Verified Customer

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Luther Bloomington dealership is a clean, friendly and knowledgeable dealership. knowledgeable dealership. More

by Lucygoose1972 Verified Customer Verified Customer

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Ben gates was wonderful to work with! He answered all and any questions no matter how small! I wouldn’t have wanted to work with anyone else as he was kind and helped me find my perfect car! 5 out of 5 stars any questions no matter how small! I wouldn’t have wanted to work with anyone else as he was kind and helped me find my perfect car! 5 out of 5 stars! More

by Sarah Smith Verified Customer Verified Customer

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Traded in a vehicle and bought a new one. Rich and Brandon were very nice and helped with any questions I had. I felt like I got a good price for my trade in and am very happy with my purchase and the Brandon were very nice and helped with any questions I had. I felt like I got a good price for my trade in and am very happy with my purchase and the quality of service I recieved. More

by MFENLASON Verified Customer Verified Customer

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I felt very comfortable, no pressure, definitely recommend! Very friendly and helpful to get me the car I wanted.! I love the car! Thanks again! recommend! Very friendly and helpful to get me the car I wanted.! I love the car! Thanks again! More

by SHELLENDY Verified Customer Verified Customer

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I worked with Paul and Lucas. Fully explained all questions asked. Service was great, they were attentive to just me. Love my new used Santa Fe!! Also met AK Abdi, very friendly and respectful empl questions asked. Service was great, they were attentive to just me. Love my new used Santa Fe!! Also met AK Abdi, very friendly and respectful employee:) Thank you so much for everything!! More

by EDDIE50 Verified Customer Verified Customer

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Awesome people! I had a really great experience with everyone there the entire crew was awesome! I would absolutely purchase here again for my next vehicle everyone there the entire crew was awesome! I would absolutely purchase here again for my next vehicle More

by BSREINSTRA Verified Customer Verified Customer

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Paul was great, second time working with him ! Fianance dept was also great to work with ! Would highly recommend and will due future business with. dept was also great to work with ! Would highly recommend and will due future business with. More

by AHENKE22 Verified Customer Verified Customer

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