Luis Hernandez

Always have prompt and courteous service. They make an oil change quick and easy plus give the car a wash before I get it back. They make an oil change quick and easy plus give the car a wash before I get it back. More

by Chuck R Verified Customer Verified Customer

Report | Print

Luis was kind, mostly everyone is rude and doesn'tseem to want to help or explain anything. Also I have worked with Gina S in the past and she is top notch with customer service!!!! want to help or explain anything. Also I have worked with Gina S in the past and she is top notch with customer service!!!! More

by sarahlsomeone Verified Customer Verified Customer

Report | Print

Brought my vehicle in I explained what happened to it. Luis told me what they were going to do and asked me to go have a seat. Luis told me what they were going to do and asked me to go have a seat. More

by verkuilenp Verified Customer Verified Customer

Report | Print

Lake Ford went above and beyond to provide excellent service for the oil change. They reached out to me after the oil change to ensure the services went well and I left as a satisfied customer. service for the oil change. They reached out to me after the oil change to ensure the services went well and I left as a satisfied customer. More

by Jeremyj333 Verified Customer Verified Customer

Report | Print

Facility is nice. Serv.dept is okay. Took car in for service. Didn't solve the problem. Will be taking to another dealership. Serv.dept is okay. Took car in for service. Didn't solve the problem. Will be taking to another dealership. More

by cmayelater02 Verified Customer Verified Customer

Report | Print

I SPENT A YEAR WAITING FOR MY REWARD POINTS FOR PURCHASING A VEHICLE HERE AND NEVER GOT THEM. NOW THE EXCUSE IS THAT IT HAS BEEN OVER A YEAR SO NOTHING CAN BE DONE. 150 DOLLARS LOST. I ALSO HAD TO PURCHASING A VEHICLE HERE AND NEVER GOT THEM. NOW THE EXCUSE IS THAT IT HAS BEEN OVER A YEAR SO NOTHING CAN BE DONE. 150 DOLLARS LOST. I ALSO HAD TO PUT AIR ON MY TIRES BECAUSE THEY WERE SUPPOSEDLY ROTATED WITH THE OIL CHANGE SERVICE BUT THE AIR WAS NEVER CHECKED. 30 AND 31 PSI WITH COLDER WEATHER ON THE WAY More

by mg022688 Verified Customer Verified Customer

Report | Print

Great prompt service and excellent customer support , friendly service department and great location and access friendly service department and great location and access More

by mlewand245 Verified Customer Verified Customer

Report | Print

Love the car pick up Only things was having to adjust my seat for the very tall driver. Don't have memory seats so took a few adjustments before it was back to comfortable for me seat for the very tall driver. Don't have memory seats so took a few adjustments before it was back to comfortable for me More

by terryjoschmidt Verified Customer Verified Customer

Report | Print

Lucas has been really great to work with, very transparent, open communication and a great "middle man" when working with our warranty co. transparent, open communication and a great "middle man" when working with our warranty co. More

by ashleybdrx92 Verified Customer Verified Customer

Report | Print

Everyone was extremely helpful. All work done was completed in a timely manner, for a business that is extremely important to us. Would defiantly recommend for anyone looking for a All work done was completed in a timely manner, for a business that is extremely important to us. Would defiantly recommend for anyone looking for a place to work on transit busses. More

by CJOHNSON83 Verified Customer Verified Customer

Report | Print