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Luis Jimenez

Overview Reviews (343)

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Luis Jimenez

Luis Jimenez | Page 18

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5

343 Reviews

Overview Reviews (343)

4.5

343 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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343 Reviews of Luis Jimenez

December 04, 2023

Dealership Rating

Employee Rating

Luis was great and very friendly. Solved the problems in the same day. Very happy. Solved the problems in the same day. Very happy. More

by ISHYND

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ISHYND! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

December 01, 2023

Dealership Rating

Employee Rating

Faulkner GMC service has been extremely friendly, accommodating and timely with my car and several service calls I had to make. They always go above and beyond and are extremely timely in their servi accommodating and timely with my car and several service calls I had to make. They always go above and beyond and are extremely timely in their service of my car. Luis listened as I described my concerns and help me troubleshoot More

by Hettie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hettie, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 01, 2023

Dealership Rating

Employee Rating

Bernie the service manager has been wonderful. Attentive to the situation and does a great job communicating. Attentive to the situation and does a great job communicating. More

by BARRYMELLOR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Leslie Hurst, Dave McQuiston, Bernard Gunn

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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Barry. We are a little alarmed by the 3 out of 5 stars. Please let us know what we can do to improve your experiences moving forward!

Dec 21, 2023 -

BARRYMELLOR responded

The rating was due to the fact that John (sales manager) said he would get us out of the car due to the problems it has been having and then changed his tune. He completely back tracked and has not been willing to work with us on a solution at all. Bernie is the only one we have been dealing with that is responsive and apologetic!

Apr 02, 2024 -

BARRYMELLOR responded

Fix the problem or get us out of the car that continues having problems. We gave the option that we would keep the car but the dealership should pay for the extended warranty and no response was given which in my opinion means no. The other option was sell the car back after taking a HUGE financial loss on the vehicle which didn't make sense so we are stuck with a car that has problems and no options from Faulkner/Ciocca!

November 30, 2023

Dealership Rating

Employee Rating

Service was spot on and quick Impossible This supporters on annoying The survey was going so well until now on annoying The survey was going so well until now More

by RichCavanagh

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Jimenez

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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Rich! We apologize if you feel our review process is overwhelming.

November 29, 2023

Dealership Rating

Employee Rating

Inexperienced staff Constant feeling that I'm not being told the truth I firmly believe that I am being lied to on actual repairs vs warranty and that my best interests are being compromised Incompetent ma told the truth I firmly believe that I am being lied to on actual repairs vs warranty and that my best interests are being compromised Incompetent management that doesn't support their subordinates Incompetent technicians More

by Mikeclark10

Verified Customer

Recommend Dealer

Other Employees Tagged: Luis Jimenez

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November 29, 2023

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Employee Rating

Dealer lied about details of vehicle. And then tried to charge us for complimentary oil change. And then tried to charge us for complimentary oil change. More

by electrogump81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

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November 23, 2023

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Leslie is always helpful and pleasant. She is a big reason i use this dealership She is a big reason i use this dealership More

by PHILIPAULD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

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Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! Our entire team really appreciates it! Let us know if we can help with anything else!

November 22, 2023

Dealership Rating

Employee Rating

Agent at check in and out (same person) was totally not helpful or interested to help helpful or interested to help More

by sbjcra65

Verified Customer

Service Price Transparency

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Recommend Dealer

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Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us, sbjcra. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (610) 492-7109 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

November 21, 2023

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Employee Rating

My first visit for service was a good experience and will return in the future. return in the future. More

by drew2112

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Drew! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 20, 2023

Dealership Rating

Employee Rating

Always pleased with the state inspection, easy to set the date and dealership is always on time…no waiting for inspection to begin. date and dealership is always on time…no waiting for inspection to begin. More

by LONGO1227

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!