104 Reviews
Write a Review104 Reviews of Luis Sousa
April 01, 2026
I have purchased 2 vehicles from them and have been very satisfied with everything they have done. Service department is also very good and have you in and out in no time. satisfied with everything they have done. Service department is also very good and have you in and out in no time. More
Other Employees Tagged: Darryl Overby, Nilay Desai
April 01, 2026
Worst experience of my life- unprofessional and incompetent. No regard or consideration for the customers time. Our vehicle sat untouched for 32 days with no sense of urgency to get things fixed. S incompetent. No regard or consideration for the customers time. Our vehicle sat untouched for 32 days with no sense of urgency to get things fixed. Service manager was rude and service associate was same. We were accused of neglecting our vehicle on 3 separate occasions - apparently they don’t understand that a car owner can perform their own oil changes and maintenance without bringing it to a dealership. After the car was “fixed”, we found parts in the truck that were never put back in the car - resulted in 3 return trips to get the car put back together accurately. Stay as far away from this dealership as you can, if I could give zero stars I would More
Other Employees Tagged: Steve Mutchler
March 12, 2026
I couldn't be happier with the incredible service provided by Hilda Velazquez. I highly recommend to have Hilda if you’re looking for a car! If it comes to SERVICE DEPARTENT - HORRIBLE just becaus provided by Hilda Velazquez. I highly recommend to have Hilda if you’re looking for a car! If it comes to SERVICE DEPARTENT - HORRIBLE just because of Very rude ,mean, disrespectful and unprofessional service director !! He literally made me cry and the problem was never fixed . More
Other Employees Tagged: Hilda Velazquez
February 24, 2026
So quick and organized will come back defiantly for my next services . Thanks a lot next services . Thanks a lot More
Other Employees Tagged: Steve Mutchler, Eric Weaver, Cole Craven, Nilay Desai
February 16, 2026
Respectful, explained everything well, and pleasant! everyone very respectful and nice! No problems any time I come in! everyone very respectful and nice! No problems any time I come in! More
Other Employees Tagged: Steve Mutchler, Eric Weaver, Cole Craven, Nilay Desai
January 24, 2026
Great service. They were very honest and prompt. Didn't have to wait long and service was as expected. They were very honest and prompt. Didn't have to wait long and service was as expected. More
Other Employees Tagged: Steve Mutchler, Eric Weaver, Cole Craven, Nilay Desai
January 21, 2026
Great experience at Honda of Freehold. The staff was professional, welcoming, and respectful of my time. They took the time to explain everything clearly and made the whole process smooth The staff was professional, welcoming, and respectful of my time. They took the time to explain everything clearly and made the whole process smooth and stress-free. The service team was knowledgeable and efficient, and I felt confident my vehicle was in good hands. Overall, excellent customer service and a dealership that truly cares about its customers. I would definitely recommend Honda of Freehold to anyone looking for quality service and a great experience. More
Other Employees Tagged: Phil Esposito, Steve Mutchler, Rajinder Kang, Anwar Guirguis, Steve Kocak, Cole Craven, Hilda Velazquez, Darryl Overby, Nilay Desai
January 06, 2026
Dealership is very clean, the service team is very attentive and every time I get serviced Jeremy experience is great. attentive and every time I get serviced Jeremy experience is great. More
Other Employees Tagged: Steve Mutchler, Eric Weaver, Cole Craven, Nilay Desai
December 08, 2025
Great service! Service explained that the rim was ruined when I hit a metal piece on the GSP and was kind enough to take one from another car. We were on our way in Service explained that the rim was ruined when I hit a metal piece on the GSP and was kind enough to take one from another car. We were on our way in a short period of time. More
November 22, 2025
Lou and the entire team go beyond our expectations! ! They are always professional and exceptional!!! ! They are always professional and exceptional!!! More
Other Employees Tagged: Steve Mutchler, Eric Weaver, Cole Craven, Nilay Desai
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