Luis Sousa | Page 7

I waited a bit when I pulled in the garage for anyone to speak to me. Once I got a tech, it improved, but staff walked right past me without greeting me or saying we will be with you initially. speak to me. Once I got a tech, it improved, but staff walked right past me without greeting me or saying we will be with you initially. More

by CBAKER25 Verified Customer Verified Customer

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It took two hours for an oil change and tire rotation, and I was later told it was because of a line to wash the cars - it was a waste of time. and I was later told it was because of a line to wash the cars - it was a waste of time. More

by laura Verified Customer Verified Customer

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Luis was so understanding going the extra mile to take care of my issues with such grace. Luis really went above and beyond just to help the customer. care of my issues with such grace. Luis really went above and beyond just to help the customer. More

by SAUERPOWER Verified Customer Verified Customer

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Your service center is absolutely horrible. You don’t Care about your customers. You lie about your prices and you are always looking to sneak add ons. You don’t Care about your customers. You lie about your prices and you are always looking to sneak add ons. More

by alejandrocamarena1973 Verified Customer Verified Customer

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i had good experience at the service i had for the oil change. they recommended few services as well. change. they recommended few services as well. More

by Hirenpatel127 Verified Customer Verified Customer

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Always excellent service in all levels! ! They always treat us like family, and we appreciate them ! They always treat us like family, and we appreciate them More

by Mike F. Verified Customer Verified Customer

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Its just so expensive the parts labor it would be nice if they lower the prices if they lower the prices More

by DWIZARDOFODD Verified Customer Verified Customer

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Very easy and comfortable transaction with sales person. It was a pleasure doing business with them. I would recommend this dealer to everyone. It was a pleasure doing business with them. I would recommend this dealer to everyone. More

by jdgator7 Verified Customer Verified Customer

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Do not service your vehicle here, unless you are prepared to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that' to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that's why the ratings are so high. I wasn't asked. I will say that Eric in the service dept. is a good guy, and will work with you. Cole is alright, but definitely tries the upsale, using the family and dog photo on his desk to gain your trust before the sale, and Nilay reminds us that these are sales staff, not mechanics and earn incentives on every recommended service item with your consent. It took almost two days to diagnose my vehicle for $185. There was an engine misfire. I am not a mechanic, but I didn't need a code to tell me the obvious. I asked for the $185, could they tell me the cause of the misfire, they said no. They recommended $6,000 in repairs, which is more that the.current value of a vehicle. I tried to contact the service manager and it was his day off, two days later he still hasnt contacted me. Nilay was our service "salesman" and he was working hard for his commision, but sadly lacks problem solving strategies and mechanics. Did the problem get solved? Sure did, for only $500. How many other cars paid thousands for guessing. In accordance with what was told. They don't solve problems here, they follow protocals, hoping each page in the book will solve your problem and you keep paying until it does.... I wonder how many of those expensive pages, didn't need to be followed for a qualified mechanic. I will shop elsewhere, and your choice is to either put your faith in the salesman or do the same. More

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Very personable and helpful - great worker, enjoyed working with him. I had a very good experience with him working with him. I had a very good experience with him More

by KRISTINALELI10 Verified Customer Verified Customer

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