Luis Sousa | Page 8

Do not service your vehicle here, unless you are prepared to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that' to spend substantially more than you thought and are prepared to leave your vehicle for hours or days of guessing. Honda cherrypicks reviewers, that's why the ratings are so high. I wasn't asked. I will say that Eric in the service dept. is a good guy, and will work with you. Cole is alright, but definitely tries the upsale, using the family and dog photo on his desk to gain your trust before the sale, and Nilay reminds us that these are sales staff, not mechanics and earn incentives on every recommended service item with your consent. It took almost two days to diagnose my vehicle for $185. There was an engine misfire. I am not a mechanic, but I didn't need a code to tell me the obvious. I asked for the $185, could they tell me the cause of the misfire, they said no. They recommended $6,000 in repairs, which is more that the.current value of a vehicle. I tried to contact the service manager and it was his day off, two days later he still hasnt contacted me. Nilay was our service "salesman" and he was working hard for his commision, but sadly lacks problem solving strategies and mechanics. Did the problem get solved? Sure did, for only $500. How many other cars paid thousands for guessing. In accordance with what was told. They don't solve problems here, they follow protocals, hoping each page in the book will solve your problem and you keep paying until it does.... I wonder how many of those expensive pages, didn't need to be followed for a qualified mechanic. I will shop elsewhere, and your choice is to either put your faith in the salesman or do the same. More

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Very personable and helpful - great worker, enjoyed working with him. I had a very good experience with him working with him. I had a very good experience with him More

by KRISTINALELI10 Verified Customer Verified Customer

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Cole Craven is professional, polite and seems to care about the customer. The dealership is run very well and everyone I have worked with has been great. about the customer. The dealership is run very well and everyone I have worked with has been great. More

by victoriahadhazy Verified Customer Verified Customer

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Eric is excellent. Btw If you demand 15 words you’re wasting a customer’s time. Btw If you demand 15 words you’re wasting a customer’s time. More

by JMHFOOF Verified Customer Verified Customer

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The car stayed in the dealership for over a month due to an unusual problem with the LCD. The only problem was the minimum communication of the fixing status. an unusual problem with the LCD. The only problem was the minimum communication of the fixing status. More

by laura_hany Verified Customer Verified Customer

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Efficient and friendly. Accurate time quote. Trusted with my vehicle. Will return for service again. Accurate time quote. Trusted with my vehicle. Will return for service again. More

by SSD518 Verified Customer Verified Customer

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They are always very helpful, patient and we are always satisfied. They are always upfront with us. We can, in all honesty, refer this dealership to anyone. satisfied. They are always upfront with us. We can, in all honesty, refer this dealership to anyone. More

by Vickieo Verified Customer Verified Customer

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Great service. Cole was very helpful and very professional. Very quick and very reasonable pricing. Cole was very helpful and very professional. Very quick and very reasonable pricing. More

by KOCAKS93 Verified Customer Verified Customer

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Excellent service as usual. I’ve bought several vehicles here, and from the salesperson to the service manager, everything has been great!!!! I’ve bought several vehicles here, and from the salesperson to the service manager, everything has been great!!!! More

by Mike F. Verified Customer Verified Customer

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fast and courteous waited in area with refreshments and recall done very quick. N O WORRIES AND HAD CAR CLEANED recall done very quick. N O WORRIES AND HAD CAR CLEANED More

by jpetro414 Verified Customer Verified Customer

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